Senior Manager, Operations - Seller Enablement Strategy

Position Summary

Senior Manager, Seller Enablement Strategy will define and execute the strategy that helps Marketplace sellers understand, engage with, and improve their performance on Walmart Marketplace. This leader will build programs, processes, communications, and tools that increase seller awareness of performance metrics, reduce defects per order, and accelerate high-quality seller growth. You will bring strategic and analytical clarity, operational excellence, and cross-functional leadership to one of the most critical parts of the Marketplace ecosystem.

The ideal candidate understands marketplace dynamics, excels in ambiguous and fast-moving environments, and knows how to turn strategy into scalable solutions that improve business outcomes. Your work will directly improve seller performance, elevate customer trust, reduce defects per order, and strengthen the overall health and competitiveness of Walmart Marketplace. You will help sellers understand what great performance looks like and empower them to achieve it!

• Strategy and vision
  • Define and lead the end-to-end Seller Performance Enablement strategy, including vision, roadmap, frameworks, and KPIs to improve seller outcomes and clearly communicate performance requirements and actions for improvement.
  • Use a holistic, data-driven understanding of seller behavior and performance trends to identify opportunities, and build strategies to balance seller experience with operational excellence and customer trust.
• Program and Initiative leadership
  • Lead the design and launch of new initiatives, communications, and resources that increase seller engagement with performance metrics (e.g., defect rate awareness, policy adherence, fulfillment quality).
  • Test new approaches through pilots, iterate rapidly, measure impact, and scale successful programs across the Marketplace.
• Cross-functional leadership
  • Partner closely with Product, Operations, Analytics, and Marketing to ensure alignment on performance education and enablement strategy.
  • Influence cross-functional teams using structured thinking, data-backed storytelling, and clear communication frameworks.
  • Serve as a trusted advisor to internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement.
• Team Leadership
  • Build and lead a high-performing team focused on seller enablement and performance improvement.
  • Provide direction, coaching, and development opportunities that allow associates to bring their best selves to work.
  • Foster a culture of curiosity, accountability, and continuous improvement.
• Who You Are
  • A strategic thinker with the ability to simplify complexity and create actionable plans.
  • A data-driven leader who applies analytical rigor to decision-making.
  • A strong communicator who leads through influence and builds trust.
  • A hands-on operator with a bias for action and continuous learning.
  • An experienced people-manager who develops talent and builds a culture of excellence.
• Preferred Qualifications
  • 10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics or related fields.
  • 5+ years people leadership experience, including coaching, mentoring, and developing teams.
  • Proven experience driving seller or partner engagement in a marketplace environment, with strong strategic execution and analytical problem-solving skills that turn insights into high-quality, actionable business decisions.
  • Experience influencing and collaborating across large, matrixed, and rapidly growing organizations.
  • Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
  • Bachelor’s degree in Business/Economics, STEM or related technical or quantitative fields. Master’s degree or MBA preferred.
  • Marketplace seller performance, risk or trust and safety domain expertise.
  • Background in product management or product-adjacent experience, strategy or management consulting or other related analytical discipline.
  • Experience launching new programs and scaling them across a large organization.