Senior Manager, Operations ; Last Mile Delivery

Position Summary

The Senior Manager, Earnings Operations leads day-to-day operational execution to support accurate and timely earnings outcomes. This role oversees earnings investigations, identifies defects, and conducts root cause analysis to resolve issues and reduce repeat occurrences. Using data-driven insights, the position monitors trends, assesses risk, and recommends process improvements to strengthen operational performance. Partnering cross-functionally with finance, product, and operations teams, the Senior Manager supports the evolution of earnings processes, controls, and scalability.

The role manages priorities, resources, and performance expectations while developing team capability through coaching, accountability, and adherence to company policies and ethical standards.

The Earnings Governance team within Last Mile Delivery Trust & Safety ensures transparent and compliant earnings for Spark drivers by analyzing data and governing earnings models. The team collaborates closely with Product, Legal, Operations, and Finance to develop policies that promote consistency and responsible growth. Focused on operational excellence and clear communication, the team supports strategic decisions that enhance driver trust and strengthen Walmart’s Last Mile delivery network.

By leveraging business analysis and cross-functional leadership, the team drives impactful results and maintains high standards across all initiatives.

• Lead and manage earnings operations work streams, ensuring timely investigation, resolution, and closure of issues impacting earnings accuracy.
• Analyze operational and financial data to identify trends, defects, and risks, providing actionable insights to support prioritization and decision‑making.
• Perform root cause analysis and drive process and control improvements to reduce defects, rework, and manual effort.
• Partner cross‑functionally with Finance, Product, and Operations teams to resolve issues, clarify ownership, and remove execution barriers.
• Lead, mentor, and develop associates, fostering a high‑performing team environment with clear performance expectations.
• Promote continuous improvement by leveraging best practices and innovative solutions across operations.

• Proven expertise in operations and project management with the ability to lead complex initiatives and manage multiple work streams.
• Strong analytical skills to interpret data, identify trends, and translate insights into actionable business recommendations.
• Experience collaborating cross‑functionally to develop and implement process improvements that enhance efficiency and reduce costs.
• Demonstrated leadership in mentoring, coaching, and developing teams to achieve performance goals.
• Excellent communication skills to facilitate stakeholder engagement and drive alignment across business units.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length…