Senior Vice President of Operations

Senior Vice President of Operations (SVP, Operations)

Location: Bentonville, AR (onsite)

Compensation: $225,000–$300,000 base salary + performance bonus + equity/profit share

Additional Benefits: Relocation assistance

Reports to: Chief of Staff / CEO

Our client is seeking a Senior Vice President of Operations (SVP, Operations) to lead the end-to-end operational excellence of an 800‑acre, mission‑driven campus undergoing rapid expansion. This is a senior leadership role for a hands‑on systems builder who can architect operational infrastructure in a fast‑scaling environment. The SVP will design and implement the processes, software platforms, vendor systems, and accountability structures that allow a complex physical campus to scale without sacrificing guest experience or operational excellence.

This leader will oversee all non‑academic, non‑fundraising operations — ensuring the campus is safe, functional, financially disciplined, and delivers a world‑class experience to every guest. The ideal candidate thrives in high‑growth environments where ambiguity is high, expectations are elite, and operational complexity is significant.

• Campus Security
• Hospitality & Housekeeping
• Culinary Operations
• Maintenance & Facilities
• Grounds & Landscaping
• Guest Experience
• Construction & Capital Projects
• Special Projects & Events

This role manages disparate in‑person operational sectors including vendors, employees, contractors, facilities teams, cleaning/maintenance staff, food service teams, and guest services personnel.

• Architect and execute a scalable operational strategy for a large, multi‑function physical campus.
• Design and implement operational systems, SOPs, KPIs, and reporting structures.
• Lead the implementation of software platforms (facilities management, vendor management, scheduling, procurement, budgeting, ticketing/guest systems, etc.).
• Replace fragmented or legacy processes with streamlined, technology‑enabled solutions.
• Ensure operational systems scale alongside rapid organizational growth.

• Oversee all construction, renovation, and capital projects across the campus.
• Manage external construction vendors, architects, engineers, utilities, and specialty contractors.
• Ensure projects are delivered on time, on budget, and aligned with long‑term campus plans.
• Establish vendor accountability systems, bid discipline, and performance standards.
• Develop structured processes for contractor management and capital forecasting.

Note:

Construction management experience is required; prior experience as a builder is not.

• Ensure the campus consistently delivers a best‑in‑class, hospitality‑driven experience.
• Lead operations with the standards of elite, client‑facing environments such as top‑tier theaters, golf courses, luxury hospitality venues, theme parks, or destination campuses.
• Oversee hospitality, food service, housekeeping, and guest services to ensure seamless execution.
• Create operational systems that enable teams to delight guests at scale.

• Lead and develop department heads across all operational functions.
• Build a high‑performance culture rooted in accountability, pride, and ownership.
• Establish clear expectations, performance metrics, and succession planning.
• Integrate disparate teams into a unified operational engine.

• Develop and own operating budgets across all functions.
• Implement cost controls, forecasting systems, and financial reporting structures.
• Drive operational efficiency while maintaining experience quality.
• Hold teams accountable to defined KPIs and budget performance.

• Oversee preventative maintenance and asset lifecycle planning.
• Ensure buildings, infrastructure, roads, and grounds are safe and operational.
• Create structured long‑term capital planning models to support growth.

• Oversee campus security and emergency preparedness.
• Ensure compliance with regulatory, safety, and operational…