Client Services Coordinator

About Gratsy

Gratsy is a female-founded experiential marketing agency that brings brands to life through unforgettable product experiences. We don't just market products - we put them directly into consumers' hands and create moments they actually remember.

From highly targeted direct-to-home sample boxes to immersive live events, pop-ups, and retail takeovers, plus buzz-worthy celebrity and talent partnerships, we manage every detail from concept to execution.

If you're excited by bold ideas, fast pace, and turning brands into real-world experiences that spark connection and loyalty - you'll fit right in.

At Gratsy our Client Services Coordinator (CSC) supports the Client Services team by helping manage the day-to-day coordination, communication, and documentation required to deliver successful client campaigns. This role is execution-focused and highly cross-functional, partnering closely with Client Services Leads, Operations, Creative, Events, Talent, Fulfillment, and Finance to ensure campaign details, timelines, and client needs are tracked, organized, and moving forward.

• Support Client Services Leads with executional elements of campaigns across planning, activation, and wrap-up phases
• Coordinate with internal teams and key stakeholders to ensure assigned campaign tasks are completed on time
• Maintain accurate timelines, task ownership, and campaign details in Asana
• Track campaign progress and flag risks, delays, or missing inputs early
• Serve as the main point of contact for specific client support tasks as assigned
• Manage day-to-day communication for assigned campaigns or work streams
• Prepare and send meeting recaps, action items, and follow-ups
• Respond to client or internal inquiries promptly and professionally
• Maintain up-to-date information in Asana, SharePoint, and CRM tools
• Ensure campaign files, decks, and documentation are organized and easy to find
• Support preparation of client presentations, creative decks, status updates, internal and client-facing documents
• Track campaign expenses and support budget reconciliation in partnership with Finance
• Ensure receipts, invoices, and expense documentation are complete and submitted on time
• Flag discrepancies or overages early
• Respond to customer inquiries related to orders or shipments
• Troubleshoot issues in coordination with internal operations teams and third-party shipping partners
• Escalate issues appropriately when resolution requires leadership input
• Identify opportunities to improve activation plans, workflows, and internal tracking
• Suggest small process improvements that increase efficiency and clarity
• Support adoption of new tools or workflows as needed
• Support onsite execution for events, site visits, or client meetings as needed
• Represent Gratsy's brand and values with clients, vendors, and partners
• Core Values:
  Exhibit exemplary alignment with our core values, mission, and vision here at Gratsy
• Comply with all company policies and procedures and perform other duties as assigned

• High school diploma or equivalent required
• Bachelor's degree in marketing, business, communications, or related field preferred
• 1+ year(s) of professional experience in marketing, retail, experiential, start-up, or agency environments
• 1+ year(s) of professional experience in project management, account coordination, or client‑facing role

• Strong organizational and time-management skills
• Clear written and verbal communication
• Ability to remain calm, positive, and solutions-focused under pressure
• Attention to detail with strong follow-through
• Comfort working across multiple teams and priorities
• Ability to ask smart questions and escalation appropriately
• Comfort working in fast paced and event‑driven, deadline‑oriented environments.
• A valid driver's license and the ability to be covered under the Gratsy's insurance policy are required.

• It's a great day to have a great day!
• Customer service is FREE! It's free to be nice to people.
• Pay attention to the details, have a plan b and c!
• Be open to trying anything once, but maybe not a second time.
• Don't settle for BASIC. If it can shoot…