Client Services Manager

About Gratsy

Gratsy is a female-founded experiential marketing agency that brings brands to life through unforgettable product experiences. We don't just market products - we put them directly into consumers' hands and create moments they actually remember.

From highly targeted direct-to-home sample boxes to immersive live events, pop-ups, and retail takeovers, plus buzz-worthy celebrity and talent partnerships, we manage every detail from concept to execution.

If you're excited by bold ideas, fast pace, and turning brands into real-world experiences that spark connection and loyalty - you'll fit right in.

The Client Services Manager (CSM) at Gratsy is an entry‑to mid‑level project and client management role responsible for managing the day‑to‑day execution of client campaigns once sold. This role owns project coordination, timeline management, cross‑functional communication, and client experience from kickoff through final reporting. You will serve as an indirect leader of projects, guiding internal teams, vendors, and partners without direct authority, while remaining calm, positive, and solutions‑oriented in a fast‑paced, event‑driven environment.

• Own the execution of assigned client campaigns from kickoff through completion.
• Build and manage detailed project plans, timelines, and task ownership in Asana.
• Ensure campaigns are delivered on time, within scope, and within approved budgets.
• Track milestones, dependencies, and risks; proactively adjust plans as needed.
• Maintain organized documentation throughout the campaign lifecycle.
• Serve as the primary day‑to‑day point of contact for clients post‑sale.
• Build trust through responsiveness, clarity, follow‑through, and professionalism.
• Lead client status calls and communications, setting agendas and recapping next steps.
• Manage client expectations and address concerns with a calm, solutions‑focused approach.
• Escalate risks or issues to leadership appropriately and in a timely manner.
• Coordinate closely with sales, creative, production, logistics, and operations teams.
• Translate client goals into clear internal action items and timelines.
• Ask thoughtful questions to surface risks, clarify scope, and avoid surprises.
• Guide internal teams toward execution without direct authority.
• Maintain positive working relationships across departments.
• Support planning and execution of experiential events, pop‑ups, mobile tours, and sampling programs.
• Assist with onsite event execution as needed, including setup, coordination, and teardown.
• Help source and select event elements such as swag, materials, and concepts for client review.
• Adapt quickly to changing conditions during live events while maintaining professionalism.
• Support pre‑sale efforts by capturing meeting notes, timelines, and requirements during pitches.
• Ensure smooth handoff from sales to execution by clarifying scope, deliverables, and expectations.
• Identify gaps or risks during transition and flag them early.
• Maintain accurate records of client communications, approvals, and deliverables.
• Prepare recaps, timelines, and reports for internal and client use.
• Support post‑campaign reporting and performance summaries.
• Track time when required based on campaign or client needs.
• Remain calm, positive, and professional in high‑pressure or fast‑changing situations.
• Demonstrate flexibility as campaign priorities, timelines, or scope continues to evolve.
• Take ownership of mistakes and focus on solutions.
• Represent Gratsy's brand and values with clients, vendors, and partners.
• Core Values:
  Exhibit exemplary alignment with our core values, mission, and vision here at Gratsy.
• Comply with all company policies and procedures and perform other duties as assigned.

• High school diploma or equivalent required.
• Bachelor's degree in marketing, business, communications, or related field preferred.
• 2+ years of professional experience in marketing, retail, experiential, start‑up, or agency environments.
• 1+ year(s) of professional experience in project management, account coordination, or client‑facing role.
• Project Management Certifications are a plus.

• Strong…