Senior Manager, Quality Assurance - General Merchandise

Position Summary

As Senior Manager, Quality Assurance, you will define and execute the quality strategy for one of Walmart’s fastest‑evolving Walmart Brand businesses. From development through launch, you’ll ensure products consistently meet customer expectations for performance and value at a global scale. The role extends beyond product testing to include strategic influence across Design, Product Development, Sourcing, Merchandising, Global Quality, and Compliance. You will use data, supplier insights, and technical expertise to elevate quality performance, shape the future of Walmart’s Home portfolio, and drive continuous improvement across a global supply base.

• Drive Category Quality Strategy – Lead quality initiatives across multiple product categories to deliver on Walmart’s promise of quality, value, and trust.
• Partner Across the Business – Collaborate with Merchandising, Product Development, Design, Global Sourcing, Compliance, Packaging, and Supplier Quality teams to integrate quality into every stage of the product lifecycle.
• Influence Supplier Performance – Build strong partnerships with global suppliers and manufacturers, using performance metrics, root‑cause analysis, and continuous improvement methodologies to strengthen quality systems and manufacturing capability.
• Make Data‑Driven Decisions – Analyze quality metrics, customer feedback, and testing results to identify trends, prioritize risks, and implement scalable improvements that enhance customer satisfaction.
• Champion Product Excellence – Deliver right‑first‑time quality in development, providing technical leadership on performance specifications, testing requirements, validation protocols, and quality standards.
• Lead Continuous Improvement – Drive preventive quality initiatives using structured problem‑solving tools, statistical analysis, and process improvement methodologies to reduce defects and improve consistency across the supply base.
• Be the Voice of the Customer – Translate customer insights into meaningful quality improvements that strengthen Walmart Brand reputation and build long‑term customer trust.

• Proven leadership experience in quality assurance, material science, and supplier quality management within manufacturing or related industries.
• Expertise in developing, implementing, and evaluating quality management systems and continuous improvement processes.
• Strong knowledge of corrective and preventive actions (CAPA), risk analysis, and quality improvement methodologies.
• Ability to analyze quality data, identify gaps, and recommend actionable solutions to enhance product and service quality.
• Excellent communication skills to collaborate with stakeholders and deliver clear quality reports and training.
• Experience managing complex quality assurance programs and driving operational excellence through effective team development.

Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 4 years’ experience in training, quality, product development, or related area OR 6 years’ experience in training, quality, product development, or related area.

Assessing training programs and customer service levels in a production, sales, or customer service environment; providing performance feedback or on‑the‑job training; supervisory experience;
Master’s degrees in Business, Communication, Computer Engineering, or Education;
Six Sigma certification.

• Competitive pay with performance‑based bonus awards.
• Health, dental, vision, and wellness coverage.
• 401(k) plan with company match.
• Paid time off, including sick leave, parental leave, and family care leave.
• Short‑term and long‑term disability coverage.
• Live Better U – 100% tuition and book coverage for approved programs.
• Company discounts, including a 10% Walmart discount card after 90 days of employment.

1700 Se 5th St, Bentonville, AR 72716, United States of America