Manager, Quality Assurance - General Merchandise

1700 Se 5th St
Bentonville, AR 72716

R-2617928

$80,000 - $155,000/yr

Regular/ Permanent

Role summary:
The(USA)
Manager,Quality Assuranceoverseesthedevelopmentandexecutionofqualityassuranceprogramstoensureconsistentcustomerservicedeliveryandoperationalexcellence.

Thisroleinvolvesanalyzingqualitydata,identifyingimprovementopportunities,andcollaboratingwithstakeholderstoimplementeffectiveprocessenhancements.

Themanagerleadsqualityaudits,providesactionablefeedback,and supports

Product

Developmentwithexpertiseinupfrontqualitydesigns.

Upholdingcompanypoliciesandethicalstandards,thispositiondrivescontinuousimprovementinitiativesthatenhancecustomersatisfactionandoperationalperformancewhilefosteringacultureofaccountabilityandintegrity.

About the team:
The Quality Assurance team is committed to maintaining customer trust by consistently delivering high-quality products and services. This team tackles complex quality challenges through cross-functional collaboration and continuous improvement initiatives. Members emphasize critical product attributes, risk analysis, and quality management systems to elevate standards. The team promotes teamwork, accountability, clear communication, and leadership to implement corrective and preventive actions, ensuring right-first-time quality.

By utilizing data and industry best practices, they align processes with business needs and support ongoing development to uphold excellence in manufacturing and product integrity.

What you'll do:

• Managequalityassuranceprocessesbyfocusingonupfrontqualityduringdevelopment,conducting audits,analyzingKPIdata,anddeliveringactionablefeedbacktoimproveproductsforthecustomers.
• Develop,implement,andevaluatequalityprogramsandprocessimprovementsalignedwithindustrybestpractices.
• Collaboratewithstakeholderstoidentifydevelopmentneeds,update documentation,andensureeffectivecorrectiveandpreventiveactions.
• Fosteraccountabilitytoachievequalityobjectives.
• Communicatefindingsandrecommendationsclearlytoleadership,supportingcontinuousimprovementandcompliancewithcompanystandards.

What you'll bring:

• Provenexperiencemanagingqualityassuranceprogramsandconductingqualityauditstoenhancecustomerservicedelivery.
• Strongleadershipskillswiththeabilitytomentor,develop,andmotivateteamstowardcontinuousimprovement.
• Expertiseinqualitymanagementsystems,rootcauseanalysis,andcorrectiveandpreventiveactions(CAPA).
• Proficiencyindataanalysistoidentifytrendsinquality,training needs,andprocessimprovementopportunities.
• Excellentcommunicationskillstoeffectivelycollaboratewithstakeholdersandreportfindings.
• Abilitytoimplementandevaluatequalityassuranceprocessesalignedwithindustrybestpractices.
• Commitmenttoupholdingcompanypolicies,ethics,andstandardswhiledrivingoperationalexcellence.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:

Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development, or related area OR 4 years’ experience in training, quality, product development, or related area.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation Masters:
Business Administration

1700 Se 5th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies…