USA) Director, Design Research
Listed on 2026-08-03
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Research/Development
Data Scientist
806 Excellence Dr
Bentonville, AR
R-2588708
$130,000 - $260,000/yr
Regular/ Permanent
Position Summary...What you'll do...Role summary: The (USA) Director, Design Research leads strategic initiatives to advance user experience and business value through comprehensive qualitative and quantitative research. This role requires collaboration across cross-functional teams and stakeholders to develop research strategies, synthesize insights, and drive innovation. The director ensures alignment with organizational goals by managing research processes, facilitating effective communication, and fostering a culture of continuous improvement.
By leveraging data-driven analysis and stakeholder engagement, this position supports the creation of impactful design solutions that meet evolving customer and market needs while upholding the highest standards of integrity and professionalism.
About the team: The Global Associate Listening & Insights team leads Walmart’s worldwide listening strategy, platform, and program delivery. This team designs and executes listening programs that provide valuable insights to enhance the workplace experience for over 2.1 million associates globally. By leveraging qualitative and quantitative research and effective stakeholder engagement, the team supports informed decision-making and drives continuous improvement. Collaborating across functions and markets, the team fosters strategic partnerships to deliver impactful business solutions aligned with Walmart’s goals.
What you'll do:
- Lead the design research strategy by defining key problems and driving qualitative and quantitative research initiatives to inform business decisions.
- Collaborate with cross-functional teams and stakeholders to align research objectives with organizational goals and market needs.
- Analyze and synthesize research findings, ensuring accuracy, relevance, and compliance with legal and ethical standards.
- Facilitate stakeholder engagement and consensus-building through clear, data-driven communication and tailored influence techniques.
- Oversee usability testing and user discovery activities to enhance user experience and product design.
- Promote continuous improvement by developing reports and recommending enhancements to research processes and methodologies.
What you'll bring:
- Extensive experience in design research, including qualitative and quantitative methodologies, data analysis, and usability testing.
- Proven ability to lead cross-functional teams and manage stakeholder engagement, communication, and consensus-building.
- Strong expertise in developing and executing research strategies aligned with business objectives and customer needs.
- Demonstrated skill in synthesizing data sources to inform design and business decisions.
- Exceptional interpersonal and communication skills to influence and collaborate effectively across multiple markets.
- Ability to drive continuous improvement and innovation through strategic thinking and problem-solving.
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