Senior Design Research Lead: Strategy & Insights
Listed on 2026-10-04
-
Research/Development
AI Business & Operations, AI Evaluation
2101 Se Simple Savings Dr
Bentonville, AR
R-2633201
$110,000 - $220,000/yr
Regular/ Permanent
Position Summary...APrincipal Design Researcher ,willdeliverhigh-impact,actionableinsightsthatshapeaholisticexperiencestrategyforourmembersandassociates.Youareamasterstoryteller—transformingcomplexdataintoclear,compelling narratives.
Youwillfacilitateworkshopstohelpteamsdefinetherightproblemtosolve,frameopportunityareas,collaboratewithstakeholderstodefineresearchgoals.
Youareanexpertatselectingtherightresearchmethodologies,makingsenseofthedata,andtranslatingfindingsintoactionable-frameworks,narratives,andengagingresearchpresentations.
Youwillpartnercloselywithinterdisciplinaryteams,includingbusinessstakeholderstoinfluencedecisions,buildalignedvisions,anddrivemeasurablebusinessoutcomes.
Position Summary...APrincipal Design Researcher ,willdeliverhigh-impact,actionableinsightsthatshapeaholisticexperiencestrategyforourmembersandassociates.
Youareamasterstoryteller—transformingcomplexdataintoclear,compelling narratives.
Youwillfacilitateworkshopstohelpteamsdefinetherightproblemtosolve,frameopportunityareas,collaboratewithstakeholderstodefineresearchgoals.
Youareanexpertatselectingtherightresearchmethodologies,makingsenseofthedata,andtranslatingfindingsintoactionable-frameworks,narratives,andengagingresearchpresentations.
Youwillpartnercloselywithinterdisciplinaryteams,includingbusinessstakeholderstoinfluencedecisions,buildalignedvisions,anddrivemeasurablebusinessoutcomes.
What you'll do...
About the team:
The Sam’sClub Experience Strategyteamdesignsimpactfulexperiencesacrossclubs ,digital platforms,andassociatetools.
Thisteamleadsstrategicdesignresearchtodeepenorganizationalinsightandempathy.
Principal Researcherscombinehands-onresearchwithleadership,mentoringresearcherstodeliverhigh-qualityinsightsthatguidebusinessdecisions.
Emphasizing creativity,strategic thinking,andeffectivestorytelling,theteamtransformsdataintoactionablerecommendations.
Collaborationandinfluencingstakeholdersarecentral,ensuringresearchdrivesmeaningfulvalueandmeasurableimpactthroughouttheorganization.
What you'll do:
- Leaddesignresearchinitiativestoidentifycustomerneedsandbusinesschallenges,drivingproductandprocessimprovements.
- Developandexecuteresearchstrategiesusingqualitativeandquantitativemethods,includinguserinterviews,contextual inquiries,andusabilitytesting.
- Analyzedataandsynthesizeinsightstoinformuserexperiencedesignandanticipaterisksorgapsinproductjourneys.
- Collaboratewithcross-functionalteamsandstakeholderstoalignresearchoutcomeswithbusinessobjectivesandenhancecustomersatisfaction.
- Facilitate workshops,stakeholdercommunicationandconsensus-buildingthroughclear,data-drivenpresentationsandreports.
- Coachteammembersandcross-functionalpartnerselevatingresearchcraft,strategic thinking,andthequalityandimpactofresearchacrosstheorganization.
- Extensiveexperienceinresearch,includingqualitativeandquantitativemethods.
- Demonstratedleadershipinmanagingresearchprojectsandcollaboratingandinfluencingwithpartnersacrossbusinessunits.
- Responsibleformethodologicalintegrity,quality insights,andoutputsthatdrivebusinessoutcomes,linkingresearchtoROIandBusinessKPIs
- Becomeatranslatorofresearchandconnectivetissuebetweenallstakeholdergroupsensuringalignmentontheproblemtosolve.
- Proficiencyinsynthesizingdatafrommultiplesourcestoinformdesigndecisions,mitigate risks,andthenecessaryartifacts(journey maps,service blueprints,etc).
- Strongsystemsthinkingandhuman-centereddesignwiththeabilitytounderstandinterconnectedexperiencesacrosschannels,teams,processes,andtouchpoints.
-Health benefits include medical, vision and dental coverage
-Finan…
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