Analyst, Museum Operations

Position Summary

The Analyst, Museum Operations role (Guest Services Supervisor) of The Walmart Museum is responsible for overseeing the daily operations, ensuring an exceptional visitor experience, and preserving the rich history of Walmart. This role involves managing staff, maintaining exhibits, assisting with the upkeep of the facility, and implementing strategies to enhance the museum's educational and cultural impact.

Our team delivers engaging guided tours that highlight Walmart’s heritage through interactive, tailored experiences. Members provide clear, detailed explanations of exhibits while upholding high standards of customer service, safety, and ethical conduct. The team adapts to various visitor needs, supports ongoing learning, and fosters collaboration. By sharing comprehensive knowledge and creating meaningful connections, the team plays a key role in preserving and promoting Walmart’s history and mission.

• Manage daily museum operations, including staff scheduling, facility maintenance, and exhibit support.
• Provide training, coaching, and performance feedback to staff to enhance team effectiveness.
• Oversee cash handling processes via daily cash reconciliation as well as weekly deposits to bank.
• Address visitor inquiries, complaints, and emergencies promptly while maintaining high customer service standards.
• Prepare and maintain operational reports and inventory to support efficient museum and retail functions.
• Implement and monitor safety and emergency procedures to protect visitors, collections, and facilities.
• Foster collaborative relationships with community stakeholders to support museum objectives.

• Proven experience in operations and facility management within a customer-focused environment.
• Strong leadership skills with the ability to manage, train, and develop staff effectively.
• Expertise in risk management and adherence to safety standards to maintain a secure environment.
• Proficiency in cash handling, and financial compliance.
• Excellent reporting and analytical skills to monitor operational performance and identify improvement opportunities.
• Ability to foster positive relationships with stakeholders and support organizational goals.
• Commitment to delivering high standards of customer service and operational excellence.

• Option 1:
  Bachelor’s degree in museum studies, history, business administration or related area and 1 year’s experience working in museum operations.
• Option 2: 2 years’ experience working in museum operations.

• Coursework or certification in data analysis, museum operations, or related area.
• Prior work experience in data analysis or related area in a museum or similar institution.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

1205 Se Moberly Ln, Bentonville, AR , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer
- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.