Guest Services PT Team Lead

Position Title:

Guest Services Team Lead

Reports to:

Guest Services Manager Classification Type: part-time, non-exempt position

Schedule:

Approximately 20 hrs per week; ability to adjust to a flexible work schedule (afternoons/evenings/weekends as needed)
Minimum starting hourly rate OR Salary: $14.00

Scott Family Amazeum Overview The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

Core

Purpose:

The Amazeum exists to spark and nurture the curious and create spirit in all of us.

Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.Position Summary The Guest Services Team Lead is a people-first, energetic, and hands-on leader who thrives in a fast-paced, guest-centered environment. This full-time role leads the Guest Services Associates and Retail Store Associates in all daily operations of the museum lobby, admissions, and Curiosity Corner store.

This is an active, on-the-floor leadership position, the Team Lead spends the majority of their time engaging with guests, coaching staff in real time, and ensuring smooth, efficient operations. It requires a confident communicator, problem-solver, and motivator who models excellent service and creates a culture of positivity and accountability. The Team Lead also coordinates birthday party experiences, ensuring they run smoothly and align with the Amazeum’s values of play, creativity, and curiosity.

The ideal candidate is a people-first problem solver—someone who can lead with empathy, think on their feet, and bring out the best in others.

Availability on at least one weekend day is required. Availability on both Saturday and Sunday is preferred.

Essential Functions Active Leadership & Operations Serve as an on-the-floor leader, visible and accessible to both guests and staff at all times during assigned shifts.

Direct daily operations for Guest Services and the Curiosity Corner store, ensuring an efficient, guest-focused flow.

Actively coach and support team members in delivering exceptional service and resolving guest concerns.

Build and manage daily shift schedules, assigning registers, tills, and break times.

Reconcile cash drawers, verify tills, and prepare bank deposits accurately.

Exercise independent judgment to make confident, informed decisions during day-to-day operations.

Ensure staff adhere to Amazeum policies, procedures, and “Amazeum Look” standards.

Maintain a clean, orderly, and engaging lobby environment.

Partner with the Guest Experience Team Lead and Retail Store Manager to ensure alignment across operations.

Guest Service & Experience Serve as a role model for outstanding guest service—approachable, positive, and proactive.

Respond to guest needs, first aid situations, or safety concerns following Amazeum best practices.

Support a welcoming environment where all guests feel included, safe, and valued.

Gather and communicate guest feedback to leadership to inform improvements and training needs.

Collaborate with the Guest Experience team to bring playful, science-based engagement into the lobby environment.

Birthday Party Coordination Oversee and coordinate birthday party operations.

Ensure every party experience reflects Amazeum’s values—fun, curiosity, and care.

Train and support team members assigned to party roles, emphasizing communication and guest service excellence.

Act as the primary point of…