Account Manager
Job in
Bentonville, Benton County, Arkansas, 72712, USA
Listed on 2026-07-01
Listing for:
Tech-Nique Partners
Full Time
position Listed on 2026-07-01
Job specializations:
-
Sales
Business Development, Client Relationship Management -
Business
Business Development, Client Relationship Management
Job Description & How to Apply Below
Primary Responsibilities/
Essential Functions:
- Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor
- Develop and execute strategic account plans to deliver business value and achieve revenue growth targets
- Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery
- Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments
- Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively
- Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning
- Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines
- Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations
- Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand
- 3–5 years of experience in B2B account management, client success, or consultative sales, preferably in SaaS, logistics, or supply chain
- Proven success managing enterprise-level accounts with measurable impact on retention and growth
- Strong understanding of contract terms, service-level agreements (SLAs), and KPI management
- Proficiency with CRM tools;
Excel skills required for reporting and client analytics - Ability to craft and deliver compelling presentations to senior executives and operational leaders
- Exceptional communication, relationship-building, and negotiation skills
- Familiarity with retail, logistics, or e-commerce ecosystems is a strong plus
- Experience with SQL, API integrations, or technical solution scoping is a bonus
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
- Strong problem-solving skills with a bias for action and continuous improvement
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