Director of Sales, Reservations & Strategic Accounts

Director of Sales, Reservations and Strategic Accounts

At AC Hotel Bentonville, we bring modern European-inspired hospitality to the heart of Northwest Arkansas. With contemporary design, sleek accommodations, and a vibrant social atmosphere, our hotel is the perfect blend of style and comfort. Curators at AC Hotel Bentonville enjoy working in a refined, culture-driven environment, where thoughtful service and attention to detail create a seamless guest experience.

You should join our team if you believe...

• That long-term client relationships are built through trust, responsiveness, consistency, and follow-through.
• That strategic account management is less about chasing every lead and more about deeply understanding existing partners and helping them succeed.
• That reservations, sales, revenue strategy, and guest experience should work together as one connected engine.
• That corporate travelers, vendors, meeting planners, and business guests deserve a seamless experience from first inquiry to final stay.
• That strong partnerships with corporate leaders, travel managers, procurement teams, supplier partners, and key decision-makers can drive lasting hotel performance.
• That the best sales leaders are relationship stewards, problem-solvers, business thinkers, and service champions all in one.

You're a great fit for this role if you love...

• Managing and growing existing strategic account relationships through thoughtful communication, service, and partnership.
• Serving as the primary point of contact for key account lodging, meetings, special events, extended-stay needs, and high-profile business travel.
• Partnering with account stakeholders to identify lodging solutions that support their business objectives.
• Coordinating hotel accommodations for executives, associates, vendors, recruiting events, corporate initiatives, and important business travel needs.
• Maintaining strong relationships with corporate leadership, travel managers, procurement teams, supplier partners, and key decision-makers.
• Looking for opportunities to expand production from existing accounts before focusing on new business development.
• Resolving complex reservation, account, and guest service issues in a timely, professional, and service-focused way.
• Monitoring reservation trends, booking pace, room blocks, account production, and performance data to identify opportunities.
• Collaborating with Revenue Management and the General Manager on pricing, inventory, forecasting, and account strategies.
• Leading Sales and Reservations teams with clear expectations, measurable goals, coaching, accountability, and support.

We're excited to have you join us because...

• You understand that this role is centered on managing strategic relationships and maximizing account production, not simply active prospecting.
• You know how to build confidence with existing clients by being responsive, prepared, solutions-oriented, and easy to work with.
• You bring hotel sales leadership experience and understand the connection between account management, reservations strategy, revenue performance, and guest satisfaction.
• You can analyze occupancy, market trends, competitive data, account performance, and booking patterns to support smart business decisions.
• You are comfortable preparing weekly and monthly sales, reservations, and revenue reports with clear action steps.
• You can represent the hotel professionally in account communications, site visits, presentations, and community or business development opportunities.
• You know how to lead, train, mentor, and develop Sales and Reservations teams while keeping service standards strong.
• You can balance strategic thinking with daily operational follow-through, especially when the reservation puzzle box starts rattling.
• You communicate clearly and can build alignment across clients, property leadership, Revenue Management, Sales, Reservations, and operations.
• You bring a calm, polished, service-first approach to high-profile business travel needs and complex account requests.

Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Minimum of two or more years of progressive hotel sales leadership experience.
• Experience managing corporate accounts, strategic partnerships, group business, and transient account production.
• Strong understanding of hotel sales, revenue management, reservations operations, forecasting, and property management systems.
• Experience supporting key corporate accounts, preferred lodging relationships, business travel, meetings, events, and extended-stay needs.
• Proficiency with CRM systems, hotel property management systems, Microsoft Office, reservation systems, and sales reporting tools.
• Outstanding communication, presentation, relationship-building, negotiation, and problem-solving skills.
• Ability to lead teams, manage multiple priorities, analyze business performance, and make sound decisions in a fast-paced hotel environment.
• Strong service orientation with the…