Senior Director, Operations; Trust & Safety Operations

Position Summary...

About Walmart Connect

Walmart Connect is a critical part of Walmart’s growth strategy. Walmart has built a multi-billion dollar closed-loop media business division of America’s largest omnichannel retailer. It offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop, while measuring the impact of onsite, offsite and in-store media through product sales mart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, partners, and agencies using our full funnel ad solutions that leverage Walmart’s proprietary in-store and online data reflecting a strong retail footprint online, in app and across 4,600 U.S. stores.

This is a unique opportunity to join a high-visibility team within the largest company in the world.

The Senior Director, Trust and Safety Operations is a senior leader within Walmart Connect, responsible for safeguarding advertising business and platform integrity, advertiser trust, and brand safety across Walmart’s retail media ecosystem within the Walmart Connect Revenue Operations team. This role leads teams including Walmart Connect’ s Ad Policy team, that serves as one of the first lines of defense for ensuring compliance with our Ad Policy and is responsible for the strategy, development, operationalization and execution of ad moderation and business enforcement, policy enablement and policy development, as well as Walmart Connect’ s Risk and Controls team, responsible for business management of governance programs including business process and product risk evaluation and remediation in internal and external audits, MRC accreditation, SOX compliance, business continuity programs and data governance approaches.

The Ad Policy and Risk and Controls programs collectively ensure that Walmart Connect’ s advertising experiences and advertiser experiences meet high standards for safety, ethics, compliance, and user trust while supporting the responsible growth of the business.

The Senior Director partners closely with Compliance & Ethics, Legal, Product, Sales, and Engineering to proactively identify and mitigate risk, manage complex policy issues, and evolve ad policies in line with emerging threats, regulatory expectations, and platform innovation. As a key steward of trust, this role sets the direction for how Walmart Connect protects consumers, advertisers, and the Walmart brand at scale in alignment with the Walmart Connect Compliance and Governance Program.

• Lead Trust & Safety Operations for Walmart Connect
  , providing senior‑level operational and people leadership for teams responsible for ad policy enforcement, testing support, audit support, controls implementation, remediation, and other first‑line‑of‑defense activities that protect platform integrity and advertiser trust.
• Serve as the primary first‑line liaison to Walmart Connect Compliance & Ethics
  , partnering closely on risk identification, issue management, audits, and control effectiveness, while supporting second‑line oversight through strong documentation, transparency, and accountability.
• Act as a senior escalation point for complex or high‑risk Trust & Safety issues
  , exercising sound judgment and partnering with cross‑functional leaders to resolve issues while balancing platform integrity, advertiser trust, and business needs.
• Own the day‑to‑day execution of ad policy governance and enforcement
  , ensuring advertising content, products, and practices consistently meet legal, regulatory, ethical, and Walmart Connect policy standards across the advertising lifecycle.
• Lead updates and operational implementation of ad policies
  , by translating and implementing Legal and Compliance regulatory requirements and risk guidance into clear, executable standards and workflows for the business.
• Oversee ongoing operational testing, quality assurance, and issue resolution
  , ensuring consistent application of ad policies, standard operating procedures, timely remediation of gaps, and readiness for audits, internal reviews, and regulatory inquiries in partnership with the second and third…