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Case Manager

Job in Bentonville, Benton County, Arkansas, 72712, USA
Listing for: Northwest Arkansas Children's Shelter
Full Time position
Listed on 2026-09-21
Job specializations:
  • Social Work
    Youth Development, Human Services/ Social Work, Child Development/Support, Family Advocacy & Support Services
Salary/Wage Range or Industry Benchmark: 45000 - 65000 USD Yearly USD 45000.00 65000.00 YEAR
Job Description & How to Apply Below

Job Details:

Job Location:

12R22 - Bentonville, AR 72713, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range: $45,000.00 - $65,000.00 Salary/year, Travel Percentage:
Negligible, Job Shift: Day, Job Category:
Nonprofit - Social Services, THE POSITION:

The Case Manager will manage a caseload of Emergency Shelter residents and youth placed in our agency foster homes by providing case management, individualized support, and coordination with staff and external agencies to ensure youth well-being, progress, and successful transition.

Key responsibilities include but are not limited to:
  • Manage an assigned caseload of Emergency Shelter residents and youth placed in our agency foster homes, ensuring their needs are met through ongoing support and case management.
  • Collaborate with the Foster Care Management, Youth Services Management team and direct care staff to make informed decisions regarding youth placement, discharge, and removal.
  • Assist with the intake process, establish rapport with new youth, assess immediate needs, and provide orientation.
  • Act as a liaison between foster families, placing agencies, and program staff.
  • Develop and maintain supportive relationships with youth to foster skill-building and self-sufficiency.
  • Work with staff, DHS, and residents to create individualized case plans, monitor progress and adjust goals as needed.
  • Maintain accurate and up-to-date youth records, including case plans, medical records, and discharge summaries.
  • Participate in team meetings with therapists, supervisors, educators, and direct care staff to coordinate youth care.
  • Conduct one-on-one sessions with each youth on your caseload to assess progress, provide support, and address any emerging needs.
  • Conduct structured group sessions with multiple youth to discuss specific topics, engage in social-emotional learning (SEL) lessons, and foster peer support and skill development with shelter residents.
  • Contribute to quality control, program development, and staff training initiatives.
  • Maintain positive communication with DHS and other community agencies regarding youth progress and services.
  • Collaborate with on-site therapeutic teams to ensure comprehensive support for shelter residents.
  • Collaborate with external partners to ensure cohesive services for youth placed in agency foster homes.
  • Attend youth-related meetings, court hearings, and appointments as needed.
  • Provide training for supervisors and direct care staff as part of orientation and ongoing development.
  • Review daily incident reports and take necessary follow-up actions.
  • Conduct home studies, renewals, and assessments to ensure safe and supportive environments.
  • Maintain accurate, up-to-date records for residents and children in foster homes according to licensing requirements and agency SOPs.
  • Participate in the Management on-call rotation following the on-call policy and procedure
  • Other duties as assigned
Minimum Qualifications:
  • Twenty-one years of age or older
  • Bachelor’s degree in a human services field, or a bachelor’s degree and two years’ work experience in a human services field.
  • Physical stamina and agility are required to care for active children and youth
  • Physical ability to use authorized techniques for the management of aggressive behaviors
Preferred Qualifications:
  • Experience working with children with trauma
  • Experience exercising Trust Based Relational Intervention (TBRI) and Therapeutic Aggression Control Techniques (TACT)
Essential Knowledge, Skills, and Attributes:
  • Basic knowledge of Google and other database programs
  • Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, and copiers
  • Effective problem-solving and decision-making skills
  • Flexibility, reliability, and self-motivation
  • Ability to demonstrate professionalism, interpersonal skills, and strong communication
  • Strong supervisory and leadership skills.
  • Ability to adapt to the needs of the organization and employees.
  • Ability to prioritize tasks and to delegate them when appropriate.
Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to perform the essential functions of this position successfully.

  • Physical stamina and agility are required to care for children of all ages
  • Ability to lift at least 50 pounds
  • Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods, both indoors and outdoors
  • Physical exposure to communicable…
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