Team Lead; Wed

THE POSITION:

The Team Leader’s primary role is to ensure the safety, care, and well-being of residents while supporting the Shelter’s mission. This role oversees shift activities, ensures policy compliance, and provides supervision and guidance to direct care staff.

Key Responsibilities include but are not limited to:

Oversee staff tasks and ensure services align with resident and Shelter needs

Enforce compliance with policies, procedures, and regulations

Provide training, evaluation, and support for staff professional development

Foster communication across shifts and teams for consistent care Address attendance and disciplinary issues promptly, documenting actions per policy

Monitor and adjust staffing to meet licensing ratios and resident needs

Support program planning and advocate for resources to improve care and sustainability

Maintain a clean, safe, and supportive environment for residents

Ensure intake, discharge, database entries, and all other required documentation are completed accurately and timely

Coordinate supplies, activities, and transportation to meet resident needs

Administer and monitor medications per policy; oversee medical conditions

Conduct emergency drills and identify risks to ensure safety compliance

Apply child and adolescent development principles in interactions with children

Promote hygiene, health, and nutrition practices to support development

Support case managers in implementing individualized plans for resident growth

Foster a nurturing and respectful atmosphere embracing diversity

Prioritize dignity, choice, and self-management in daily resident interactions

Maintain confidentiality and adhere to all policies, laws, and ethical standards

Build effective relationships with staff, residents, volunteers, and external professionals

Attends required meetings, training, and other events as assigned

Participate in the Team Lead on-call rotation following the on-call policy and procedures

Other duties as assigned

Minimum Qualifications:

Twenty-one years of age or older

High School diploma or equivalent

Physical stamina and agility required to care for active children and youth

Physical ability to use authorized techniques for the management of aggressive behaviors

Preferred Qualifications:

Experience working with children with trauma

Experience exercising Trust Based Relational Intervention (TBRI) and Therapeutic Aggression Control Techniques (TACT)
Prior experience in a supervisory position

Relevant college courses or college degree (e.g., Education, Social Work, Human Services, etc)
Essential Knowledge, Skills, and Attributes:

Basic knowledge of Google and other database programs

Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, and copiers

Effective problem-solving and decision-making skills

Flexibility, reliability, and self-motivation

Ability to demonstrate professionalism, interpersonal skills, and strong communication

Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to perform the essential functions of this position successfully.

Physical stamina and agility are required to care for children of all ages Ability to lift at least 50 pounds

Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods, both indoors and outdoors

Cleaning as directed

Physical exposure to communicable diseases/contagions and head lice SAFETY-SENSITIVE POSITION DESIGNATION In strict compliance with the Arkansas Medical Marijuana Amendment of 2016 (Arkansas Constitution, Amendment 98) and Arkansas Act 593, this position is formally designated as a Safety-Sensitive Position in writing.

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Ever Hope reserves the right to amend and change responsibilities to meet organizational needs. Ever Hope is an Equal Opportunity Employer.