Principal, Software Engineer

2501 Se J St Ste A
Bentonville, AR

The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals.

The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality ir technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.

• Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
• Drive full software development lifecycle across multiple teams, ensuring high availability, fault tolerance, and real-time data processing.
• Architect and integrate intelligent AI-enhanced applications using cloud-native principles and model-based design.
• Provide technical leadership and mentorship, influencing architectural decisions and promoting engineering excellence.
• Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable success metrics.
• Champion continuous improvement by adopting new technologies and optimizing processes for quality and efficiency.

• Extensive experience in platform engineering leadership, delivering scalable and reliable infrastructure and tooling.
• Proficiency in cloud-native architecture and distributed system design ensuring high availability and fault tolerance.
• Strong expertise in AI/ML integration, building intelligent software systems using languages such as Python, Java, and C++.
• Proven ability to lead full software development lifecycle including CI/CD, testing, monitoring, and incident response.
• Skilled in applying model-driven design and leveraging modern development tools to enhance velocity and quality.
• Demonstrated technical leadership, mentorship, and strategic guidance across engineering teams.
• Excellent collaboration and communication skills with cross-functional stakeholders to define and deliver technical solutions.

• Annual salary range: $ – $. Additional compensation includes performance bonuses and equity.
• 401(k) match, stock purchase plan, incentive awards, paid maternity and parental leave, PTO, multiple health plans.
• Medical, vision, and dental coverage.
• Short-term and long-term disability, company-discounted products, and compensation bonus awards.
• Live Better U: full tuition and books coverage for approved programs.

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Option 1:
Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.

Option 2: 7 years' experience in software engineering or related area.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area. Knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

2501 Se J St, Ste A, Bentonville, AR , United States of America