Dispatcher - TFSL

Job Title:

Dispatcher

We are seeking an experienced and proactive Dispatcher to join our transportation team. The primary goal of this position is to optimize fleet productivity and profitability while ensuring high-quality service for our customers and safety compliance (DOT/FMCSA). You will act as the central point of contact for a dedicated group of drivers, building relationships to improve retention while managing their daily routes, load assignments, and schedules.

• Driver Management & Retention
• Support & Communication:
  Serve as the primary contact for assigned drivers, offering guidance to maximize earnings, handling inquiries, and fostering a positive, professional, and respectful working environment
• Performance Tracking:
  Monitor driver performance, HOS (Hours of Service) utilization, and safety compliance, initiating corrective action or coaching as necessary
• Retention Efforts:
  Balance workloads to keep drivers satisfied and manage home-time requests to minimize turnover
• Safety & Maintenance:
  Ensure regular driver meetings, enforce safety policies, and coordinate with the maintenance department to minimize equipment downtime.
• Load Matching:
  Match the right freight with the right driver, considering factors like location, driver hours, and profitability
• Route Optimization:
  Plan efficient routes and load schedules to minimize empty miles (deadhead) and maximize fuel efficiency
• Fuel Management:
  Monitor idle percentage and fuel economy within your group of Drivers. Coach and hold accountable those who are not meeting the goals.
• Dispatch Operations:
  Utilize Transportation Management Systems (e.g., McLeod, TMW) to dispatch loads, tracking shipments in real-time
• Problem Resolution:
  Actively troubleshoot issues with pick-ups, deliveries, or breakdowns, creating contingency plans to keep freight moving.
• Communication:
  Maintain proactive communication with customers regarding shipment status, delays, and ETA adjustments
• Relationship Management:
  Build strong, trusting relationships with customers to ensure high satisfaction
• Issue Resolution:
  Investigate and resolve customer complaints, including handling detention delays at the 2-hour mark
• Spot Freight:
  Identify, negotiate, and book spot-freight using major freight load boards to maximize profitability.
• Experience:
  
  Minimum 1+ years of experience in trucking dispatch, load planning, or fleet management
• Technology:
  Proficiency with Transportation Management Systems (TMS) such as McLeod or TMW, ELD systems, and Microsoft Office (Excel, Word, Outlook)
• Compliance Knowledge:
  Solid understanding of DOT regulations, FMCSA Hours-of-Service rules, and safe driving practices
• Soft Skills:
  
  Exceptional communication (verbal/written), empathy for drivers, high-pressure, fast-paced decision-making abilities, and strong negotiation skills
• Schedule:
  
  Monday-Friday with the flexibility to handle on-call, weekend, or evening rotation as needed
• Environment:
  Office-based, involving long periods of sitting at a desk and working on a computer.