Manager, Operations - 2nd Shift

About Return Pro

Return Pro is a technology‑enabled reverse logistics and ReCommerce platform that unifies distribution, refurbishment, recovery analytics, and disposition strategy into a scalable network. We turn returns from a cost center into a recovery engine.

Return Pro is hiring an experienced, energetic, and results‑driven Operations Manager to lead the second shift at one of our high‑volume reverse logistics facilities—FORTX, BENAR, or FRAKY. Reporting to the Assistant General Manager, you will own night‑shift execution across receiving, grading, testing, refurbishment, return‑to‑vendor, and fulfillment, leading a team of departmental supervisors to hit production, quality, and safety targets every shift.

• Run the second shift end‑to‑end: open the shift, set the production plan, balance labor against volume, and close out with a clean handoff to the first shift.
• Drive UPH, throughput, and quality across all night‑shift work streams: receiving, grading, testing, refurb, return‑to‑vendor, and fulfillment.
• Track and report shift‑level KPIs daily and weekly; identify performance gaps and execute corrective action without waiting for direction.
• Maintain inventory accuracy and control; ensure clean documentation and audit‑ready records for all production and movement.
• Partner with day‑shift leadership on cross‑shift continuity, equipment readiness, and 24‑hour facility performance against plan.
• Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift‑level cost categories.

• Lead, coach, and develop departmental supervisors; set clear expectations and hold the bar on performance, behaviour, and accountability.
• Own night‑shift recruitment, interviewing, onboarding, and training; build a stable supervisor bench and reduce shift‑level turnover.
• Apply Return Pro policies consistently in coaching conversations, performance documentation, and disciplinary action, in partnership with People & Culture.
• Communicate operational goals, SOPs, and shift‑level priorities clearly to supervisors and frontline teammates.
• Walk the floor every shift—listen, follow up, and build trust that keeps a night‑shift team engaged and productive.

• Implement, observe, and enforce all safety policies and procedures; maintain a safe, compliant, OSHA‑ready work environment across the shift.
• Drive quality standards across all night‑shift workflows; investigate operational errors to determine root cause and execute corrective action.
• Support equipment preventative maintenance programs and facility upkeep; flag equipment risk early and escalates to keep the shift moving.
• Ensure equipment, work zones, and break areas are neat, clean, and well organized; enforce Return Pro housekeeping standards every shift.
• Identify continuous improvement opportunities specific to night‑shift dynamics such as lighting, staffing patterns, fatigue, security, and act on them.

• Bachelor’s degree in business, logistics, management, or related field—or equivalent operational management experience.
• 5+ years of warehouse, logistics, or inventory operations management experience with a demonstrated supervisor‑leadership track record.
• Direct experience in reverse logistics, distribution, or high‑volume processing; prior 2nd or 3rd shift leadership is a strong plus.
• Working knowledge of production and manufacturing processes, quality systems and standards, and process improvement techniques.
• Working knowledge of business and finance principles, human resources practices, and budget/P&L fundamentals.
• Working knowledge of OSHA, EPA, and other health and safety standards and compliance requirements.

• Strong autonomous decision‑maker; comfortable being the most senior leader on the floor without constant corporate overlap.
• Excellent interpersonal, negotiation, and conflict resolution skills; can de‑escalate live floor issues and rebuild momentum quickly.
• People leader; develops supervisors through active coaching, holds a high bar, and creates the kind of team people want to work nights for.
• Excellent verbal and written communicator—clear with frontline teammates, credible with corporate, and reliable on cross‑shift handoffs.
• Strong time management, organization, and attention to detail; manages competing priorities under shift‑time pressure.
• Acts with integrity, professionalism, and confidentiality; embodies Return Pro’s values of People, Adaptability, Partnership, Sustainability, and Continuous Improvement.