Director, Visitor Center

Under the direction of and reporting to the Associate Vice President of Student Craft, the Director of Visitor Center will be responsible for all operations of the Berea College Visitor Center. The role is primarily a teaching position, educating up to 20 students and developing a curriculum focused on career readiness and storytelling that aligns with the college’s mission. The Director will design a community education experience, build partnerships, publicize the mission, and supervise staff and student labor.

• Serve as the primary educator and mentor for students working in the Visitor Center, fostering their personal, professional, and academic development.
• Develop and enact educational framework to ensure student learning in alignment with the learning goals and outcomes of the Work‑Learning‑Service program.
• Coordinate and direct the public‑facing educational activities of the Visitor Center to convey the rich and complex past, present, and future and mission of the College.
• Plan, maintain, and rotate interpretive displays, artifacts, and other instructional elements at the facility in coordination with an advisory committee of Berea College personnel.
• Stage receptions for exhibition openings and visiting speakers.
• Design and distribute promotional materials, especially on individual Craft items.
• Work with departmental administrators on exhibitions and storytelling goals of the Center.
• Accountability for business planning and execution tactics, daily financial reports, and daily operations for the Visitor Center.
• Prepare, review and report progress on budget and development plans, as well as monthly financial reports and metrics, to the Associate Vice President of Student Craft.
• Maintain and develop relationships with internal constituents as well as outside partners.
• Collaborate with others in ACP and on campus to ensure displays maximize storytelling opportunities.
• Responsible for personnel administration of students and staff, including, but not limited to hiring, educating, scheduling, evaluating, and professional development.
• Provide and serve as a model for outstanding customer service.

• Bachelor’s degree required, preferably in Marketing, Museum Studies, or Public Education.
• Master’s degree preferred.
• Relevant experience may substitute for some education.

• 5‑7 years’ work experience preferably in museum‑related fields.
• Experience in story generation and messaging.
• Experience in exhibition design and installation.
• Experience in public education hospitality.
• Experience with administration or coordination of Visitor or Welcome Centers.
• Experience in retail management.
• Experience managing and leading a diverse team of people.

• Excellent communication skills, both written and verbal.
• Ability to coordinate with a broad range of college constituents to interpret their work for the public.
• Strong organizational skills.
• Ability to plan, promote and implement community programming.
• Ability to work with other stakeholders in College Square for a more unified user experience for those visiting the Square.
• Experienced in customer service execution and training.
• Ability to create and utilize business plans and budgets.
• Ability to multi‑task and work in a hurried environment.
• Understanding of inventory management.
• Knowledge of best practices for handling a diverse range of art, craft and other objects.
• Computer literacy; proficiency in Microsoft Office; capable of operating inventory POS systems.
• Digital/web skills for website and e‑commerce.

• Valid Driver’s License.
• Golf cart certification (can complete on the job).

• Some lifting up to 50 lbs.
• Ability to stand for long periods of time.

• Work is completed mostly in a temperature‑controlled office setting but can include some time in outdoor weather as well.

Berea College offers a comprehensive benefits package to eligible employees and their families, including health care, dental, vision, retirement, health savings accounts, flexible spending accounts,…