BPC) Patient Access Associate

Position: (BPC) Patient Access Associate
At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

Employer Paid Health, Life & Disability Insurance4 Weeks of PTO8 Paid Holidays
401K Retirement Plan with up to 4% Employer Match And More!

Many employees work alternative work schedules which allow them a day off during the week (i.e. four 10 hour work days).At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.

Join us today!

PRIMARY FUNCTION The Patient Access Associate greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the electronic practice management system. The Patient Access Associate influences patient flow and the general pace of clinic business through scheduling decisions. The Patient Access Associate works as part of an integrated care team to provide high quality coordinated care.

PRINCIPLE DUTIESOffer every visitor to the organization an exemplary service experience.

Greet all patients and visitors promptly and pleasantly. Explain policies to patients and distribute patient information sheets, when appropriate.

Receive and manage in-bound telephone traffic using proper greetings determined by the organization, and screen calls for physicians. Transfer calls to other staff as necessary.

Assist clients needing minimal assistance

Respond to patient requests for appointments, scheduling the appointment at a time most convenient to the patient, taking into consideration:

The scheduling requirements outlined in the organizational scheduling guidelines;

The reason for appointment provided;

The availability of the patient's Primary Care Provider; andThe amount of time required for special procedures or lengthy exams.

Conduct patient check-in workflows.

Collect, update, and/or verify all demographic information stored in the practice management system

Collect and scan insurance information at EVERY visit and upload to appropriate patient chart.

Validate insurance effective dates and policy numbers at initial visit

Verify continued coverage at subsequent visits.

Enforce established financial policies and collect patient payments.

Inform all patients of the sliding fee program.

Refer patients to Financial Counselor as  absence of Financial Counselor, initiate patient qualification for the sliding fee program.

Promptly update workflow tags as incoming patients are processed.

Notify clinical support staff that patient is ready for intake.

Maintain waiting room for optimal customer experience and monitor waiting room to ensure timely flow of patients.

Complete check-out procedures

Complete follow up orders entered by provider.

Provide documentation (school/work excuse, release of information, etc.) to patient as directed by provider.

Complete end-of-day reconciliation and nightly deposit.

Follow up on “no show” patients and recall lists according to organizational procedure and inform physician when follow-up contact is not successful.

Complete and document patient reminder calls on a daily basis.

Assist with other duties or in other departments as instructed by supervisor.

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