Technology Support Manager

Class title: technical support manager 235 days

hourly - non-exempt

reports to: district technology coordinator

contract salary range: $44,292.80 - $54,144.00

basic function:

organize, coordinate, direct and implement system-wide equipment and software research and acquisition; coordinate mainframe and peripherals, terminals and office automation; supervise technical services and the design of central and remote computer systems software which interfaces with the telecommunications system; train, supervise and evaluate assigned staff.

representative duties:

• organize, coordinate, direct and implement system-wide equipment and software research and acquisition.
• coordinate mainframe and peripherals, terminals and office automation.
• supervise the central and remote computer systems software and hardware optimization and utilization; interface with systems programming and operations.
• provide technical guidance and assistance to the district and unit staff for long-range and intermediate planning.
• coordinate the interface between central, remote and the telecommunications systems; assist with the back up in the absence of the supervisor.
• coordinate with management present and future needs; implement software development tools and data base designs.
• supervise technical services and the design of central and remote computer systems software which interfaces with the telecommunications system; provide technical support between the remote microcomputers and the mainframe; provide technical support to the computer education support unit.
• supervise student interns working in the technology department
• perform related duties as assigned.

knowledge and abilities:

knowledge of:

• applications of software, peripherals and other office automation.
• software development tools and data base designs.
• record-keeping techniques.
• operation of a computer terminal and data entry techniques.
• public speaking techniques.
• interpersonal skills using tact, patience and courtesy.
• inventory methods and practices.
• technical aspects of field of specialty.

ability to:

• organize, coordinate, direct and implement system-wide equipment and software research and acquisition.
• coordinate mainframe and peripherals, terminals and office automation.

• supervise technical services and the design of central and remote computer systems software which interfaces with the telecommunications system.
• train, supervise and evaluate assigned staff.
• work cooperatively with others.
• operate a computer terminal to enter data, maintain records and generate reports.
• maintain current knowledge of technological advances in the field.

education and experience:

bachelors in computer science or equivalent experience including three years electronic data processing and data communications.

for this type of employment, state law requires a national and state criminal history background check and a letter, provided by the individual, from the cabinet for health and family services stating the applicant has no administrative findings of child abuse or neglect found through a background check of child abuse and neglect records maintained by the cabinet for health and family services.

disclaimers and other pertinent information
• the work environment described is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• the information contained in this job description is for compliance with the american with disabilities act (a.d.a.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
• this document does not create an employment contract, implied or otherwise