Sea Logistics Customer Care Manager, Key Accounts

** It's more than a job*
* As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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* ** How you create impact*
* As a Sea Logistics Customer Care Manager, Key Accounts, you willl be driving proactive customer engagement and operational excellence to deliver a best-in-class Sea Logistics experience. Your mission is to champion the customer experience by proactively managing relationships and orchestrating seamless, high-impact logistics solutions that deliver real value and long-term partnerships.

+ Own and strengthen post-sale customer relationships, serving as a trusted partner and primary point of contact for strategic accounts.

+ Drive proactive customer engagement through regular business reviews, operational updates, and planning discussions to ensure alignment, satisfaction, and long-term success.

+ Monitor account performance, identify risks and growth opportunities, and partner with commercial teams to support customer retention, cross-selling, upselling, RFQs, and tailored logistics solutions.

+ Collaborate with internal stakeholders across Operations, Sales, Trade Management, and Customer Care to ensure seamless service delivery and an exceptional customer experience.

+ Lead the onboarding and implementation of new customer accounts, including operational setup, SOP management, system configuration, and hypercare support.

+ Proactively resolve service issues through effective root-cause analysis, coordinating with customers, carriers, and internal teams to implement sustainable solutions.

+ Manage claims activities for assigned accounts, ensuring timely resolution and clear communication with all stakeholders.

+ Track and analyze KPIs, service levels, and customer performance metrics to drive continuous improvement, enhance service quality, and achieve contractual and business objectives.

** What we would like you to bring*
* + Sea logistics experience with a strong understanding of terminology, operations and customer solutions.

+ Customer service experience with the ability to build trusted relationships and deliver exceptional service.

+ Strong communication, stakeholder management, and problem-solving skills, with a proactive and customer-centric approach.

+ Ability to work independently, manage multiple priorities, and adapt quickly in a fast-paced, evolving environment.

+ Proficiency in Microsoft Office applications, with advanced Excel skills required, including Pivot Tables, VLOOKUPs, and data analysis.

+ Familiarity with EDI/API integrations and their application within logistics and supply chain operations is considered an asset.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

** What's in it for you*
* At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $75,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the…