Sea Logistics Customer Care Specialist

It s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers  promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Customer Care Specialist, you will serve as a key point of contact for customers, helping manage inquiries, resolve issues, and ensure a consistent customer experience. You do not need previous freight forwarding experience to be successful in this role. We are looking for someone with strong customer service skills, a reliable work ethic, and the ability to learn new processes in a fast-paced environment.

You will support customers throughout their experience with Kuehne+Nagel while working closely with operations and other internal teams to provide accurate and timely information.

• Respond to customer inquiries through email, phone, and other communication channels

• Provide accurate information regarding shipments, accounts, products, and services

• Handle customer concerns and escalations professionally and work toward effective resolutions

• Partner with operations, sales, and other internal teams to address customer needs

• Maintain accurate records of customer interactions, issues, and follow-up activity

• Build strong customer relationships through consistent communication and service

• Manage multiple priorities while meeting response time, quality, and customer service expectations

• Identify opportunities to improve processes and the overall customer experience

You bring a strong customer service mindset, communicate clearly, and know how to stay organized while managing multiple priorities. You do not need previous freight forwarding experience to be successful in this role; we are looking for someone who is dependable, eager to learn, and able to build strong relationships with customers and teammates.

• Customer service experience, ideally in a customer care, call center, logistics, transportation, or similar environment

• Strong verbal and written communication skills

• Ability to handle customer concerns professionally and work toward effective resolutions

• Strong problem-solving skills and good judgment

• Ability to manage multiple priorities in a fast-paced environment

• Dependable, team-oriented approach with a strong work ethic

• Willingness to learn new systems, processes, and industry terminology

• Strong organization and attention to detail

• Experience with Microsoft Outlook and Excel

• High school diploma or GED

Previous experience in logistics, freight forwarding, or ocean freight is preferred, but not required. We are looking for someone with strong customer service skills, a dependable work ethic, and the ability to learn the logistics side of the role.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

This position is budgeted at approximately $70,000 annually , paid on an hourly basis, and is eligible for overtime based on business needs. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant…