Wireless Retail Sales Associate BEREA | W Bagley Rd Avg

Arch Telecoms Mobile Associates (MA) is a role within our Retail Team. We are brand ambassadors who deliver the best customer experience and serve as a learning opportunity that can lead to a Mobile Expert position after training.

Learn and build proficiency in customer service while concurrently providing a best‑in‑class experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond bare‑bones device and service plans, including unique accessories and up‑and‑coming Internet‑of‑Things devices.
• Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.

With patience, honesty, and empathy.

• Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing lightning‑fast LTE.
• Explain why plans and services let customers live unlimited, feel the love, stay connected, and go further.
• Demonstrate how we’re redefining wireless, from device and account inspection to review and troubleshooting.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and handoff small‑business leads.
• Develop strong peer relationships and accountability for company success.
• Be willing to have a good time while providing first‑class customer service.

• A strong desire to learn, master customer‑advocate skills, and build meaningful connections.
• A competitive drive and confidence to succeed in a fast‑paced sales environment.
• A willingness to work with peers and store leaders, sharing best practices while serving customers.
• Effectiveness at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience (retail preferred).

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• A culture of care and excellence.
• Discounted T‑Mobile cell‑phone plan.
• Health benefits for full‑time employees.
• Monthly sales incentives, contests, rewards, and more.

• At least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hrs) or part‑time (20+ hrs) availability.

Arch Telecom values diversity and inclusion. We welcome people of all backgrounds, encouraging them to become part of a team that reflects the communities we serve for a superior customer and employee experience.