Customer Ambassador

Job Summary

Drive a hospitality environment by greeting guests, offering samples, touching tables, and leading guest‑facing marketing and wellness programs at the Cleveland Browns location.

Cleveland Browns – 76 Groza Boulevard, Berea, OH 44017.

Full‑time and part‑time schedules. Days and hours may vary; availability to work weekends and holidays is required.

$19.00–$20.00 per hour.

• Greets every customer and interacts in a manner to ensure a high level of hospitality.
• Greets all team members and ensures they have what they need to be successful each day.
• Relays relevant concerns from customers to supervisors.
• Ensures that all marketing, wellness and culinary programs are current and in place.
• Leads weekly promotions and programs for guests.
• Shares best practices and recognizes co‑workers.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision‑making process.
• Ensures all display foods are merchandised attractively per standards; serves food neatly and attractively per standards.
• Performs other duties as assigned.

• Previous customer service experience.
• Ability to lift and/or move up to 50 pounds.
• Availability to work weekends and holidays.

Both full‑time and part‑time positions offer the following benefits:
Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program).

Full‑time positions also offer:
Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.