Measurement & Service Technician

Overview

Joyce Factory Direct is hiring a Bath Measurement & Service Technician (W2) to support residential bath remodeling projects primarily in the Cleveland market, with travel to the Pittsburgh market 1-2 days per week as needed. This is a hands-on, field-based role responsible for taking final jobsite measurements, confirming that the sold scope of work is feasible, creating material lists, and completing post-install service and warranty work.

This position is expected to transition into a Cleveland-only role as the Pittsburgh market grows and can support a full-time technician locally. The ideal candidate has bath remodeling experience, strong attention to detail, and the ability to work independently while delivering a professional, customer-focused experience.

• W2 employee position with consistent, year-round work
• Hourly rate commensurate with experience
• Overtime opportunities when available
• Steady workload with predictable scheduling

• Monday through Friday
• Daytime hours with flexibility based on customer appointments
• Very occasional Saturdays based on workload or customer needs

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Paid training and skill development
• Consistent work and stable scheduling
• 90-day bonus or raise eligibility based on performance and reliability
• Employee discounts on home improvement services
• Employee Referral Bonus Program

• Schedule and route measurement and service appointments
• Visit residential job sites to take accurate final measurements
• Review contracts with customers to confirm scope and specifications
• Verify that the sold scope of work can be completed as designed
• Create and submit job-related material lists
• Perform service and warranty work on completed installations
• Adjust shower doors, re-caulking, and finish repairs
• Troubleshoot and repair basic shower and bath plumbing issues
• Communicate professionally with homeowners and internal teams
• Document jobsite findings and updates accurately

• Bath remodeling experience (preferably acrylic shower systems)
• Basic plumbing knowledge and troubleshooting ability
• Ability to professionally apply caulking and perform finish work
• Strong attention to detail and organization
• Good communication and customer service skills
• Self-motivated and able to work independently
• Reliable transportation and strong attendance
• Ability to travel to Pittsburgh 1-2 days per week as needed