Accounts Receivable & Customer Accounts Specialist

Established in 1926, The Connell Company has built a longstanding reputation in equipment leasing by delivering dependable solutions to customers across a wide range of industries. Today, our leasing operations support more than 8,000 leased assets and generate over 5,000 invoices each month, making accuracy, responsiveness, and strong customer relationships essential to our continued success.

As an Accounts Receivable & Customer Accounts Specialist, you'll play an important role in supporting our customers by resolving account inquiries, researching payment discrepancies, interpreting lease agreements, and ensuring the accuracy of customer accounts. This position combines financial analysis with exceptional customer service to help maintain the integrity of our accounts receivable operations.

• Build and maintain strong customer relationships by providing responsive, professional, and solution-oriented support for payment inquiries, lease agreements, and purchase order questions.
• Contribute to a culture of accuracy, accountability, and exceptional customer service by consistently delivering high-quality work and supporting the financial integrity of the organization.
• Interpret lease agreements and customer account activity to ensure billing accuracy and determine appropriate account adjustments or credits, subject to management review.
• Analyze accounts receivable aging reports, identify outstanding account trends, and provide recommendations to leadership to support timely resolution of past-due balances.
• Research, reconcile, and resolve unidentified payments, unapplied cash, and other account discrepancies to ensure the accuracy and integrity of customer accounts.
• Partner with customers and internal business partners to investigate and resolve payment-related issues while delivering an exceptional customer experience.
• Monitor and manage customer account balances by proactively supporting collection efforts and building collaborative relationships that facilitate timely payment resolution.
• Download, review, and process customer payment information received through electronic customer portals while ensuring the accurate application of payments.
• Verify the accuracy of financial data and account transactions while maintaining complete and organized customer account records.
• Collaborate with cross-functional teams to support efficient accounts receivable operations and continuously improve processes that enhance accuracy and customer service.

• A strong foundation in Accounts Receivable, Billing, or Customer Account Management through a minimum of 2–3 years of progressive professional experience.
• Professional communication skills with the ability to build trusted customer relationships and collaborate effectively across departments to achieve successful outcomes.
• A natural ability to analyze financial information, identify discrepancies, and confidently resolve account issues with sound judgment and exceptional attention to detail.
• Exceptional organizational skills with the ability to manage multiple priorities while consistently producing accurate, high-quality work in a fast-paced environment.
• Advanced proficiency in Microsoft Excel with experience working with large volumes of financial data, electronic files, and reporting tools to support informed business decisions.
• An innovative and entrepreneurial mindset with the initiative to identify opportunities for continuous improvement, streamline processes, and contribute ideas that enhance operational efficiency and the customer experience.
• A solutions-oriented approach with the initiative to take ownership of complex account issues from research through resolution while delivering an exceptional customer experience.
• Experience working within an ERP or accounting system, preferably Infor/Lawson, with the aptitude to quickly learn new technologies and continuously improve business processes.

• 100% employer-paid medical and dental coverage
• Robust paid time off program and paid holidays
• Employer-paid membership to a premier boutique fitness facility
• Meal discounts and additional lifestyle and…