Senior Receptionist and Switchboard

Job Description

Senior Receptionist & Switchboard, MS Onsite

Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States.

• Greets the public.
• Distributes name badges to visitors, temporary employees, etc.
• Issues facility access cards to employees.
• Schedules meeting rooms for all.
• Answers and transfers calls from all over the United States.
• Participates enthusiastically in company and community service events.
• Performs light administrative duties.
• Performs PC support and administrative duties as needed.
• Acts as a model for Vision, Values, and Mission.
• Builds professional relationships with customers and other teams.
• Responsible for the timely updates of company phone and speed dial lists.
• Responsible for issuing the company loaner cell phones.
• Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).
• Understands other work areas.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• High school diploma or equivalent and 2+ years of prior switchboard experience.

• MS Office Suite experience, specifically Word and Excel.
• Excellent customer service skills and detail oriented.
• Ability to handle multiple tasks simultaneously.
• Demonstrated organizational and communication skills.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.