Part-time Circulation Assistants

Part-Time Circulation Assistant

Berkeley Heights Public Library is seeking energetic and customer-service oriented individuals to join our staff at the circulation desk.

• Assist patrons with inquiries, locating materials, and navigating the ILS catalog

• Perform circulation tasks, including item check-in, check-out, renewals, issuing cards, updating accounts, and collecting items from outdoor book drop.

• Prepare library materials for holds and transfers to other libraries.

• Manage patron holds, interlibrary loan materials, and resolve basic account issues (fines, fees).

• Provide basic troubleshooting for library computers, copiers, and scanners.

• Shelve, shelf-read, shift, and organize materials to maintain an orderly collection.

• Participate in opening/closing procedures.

• Assist with program prep and set up, as needed.

• Promote the library services and programs.

• Answers phone in a professional and courteous manner and performs general reception duties.

• Enforce Library rules of conduct and policies with patrons while maintaining a welcoming environment that is friendly, warm, and inclusive of all library patrons.

• Welcomes and accepts input, seeks out advice on how to handle situations, and supports team members by keeping them informed and offering help.

• Other duties as assigned.

• Strong computer literacy, including Google Suite, MS Office, Canva, Koha ILS system, and ability to learn new software systems.

• Must be able to exercise judgement in public service situations and be able to multitask as needed with a proactive and positive approach to problem-solving.

• Ability to work a flexible schedule, including regular nights and weekends.

• Punctuality, reliability, trustworthiness, and excellent attendance required.

• Effective oral and written communication skills.

• Able to work independently as well as part of a team.

• Proven track record of working with a variety of age groups and diverse populations.

• Ability to communicate effectively with the public and staff members and foster a supportive and respectful workplace.

• Approaches challenging situations with a caring demeanor both with patrons and colleagues.

• Attention to detail.

• Ability to push library carts up to 40 pounds, bend down close to ground to shelve, reaching up to the top shelves, including use of a stepstool, if necessary, and move library materials as needed.

• College degree preferred, High school diploma or equivalent accepted with previous experience in customer service.

This position will work approximately 16-20 hours a week, with a scheduled rotation of weekend hours.

We are seeking 3 part-time circulation assistants to fill the following open shifts:
Mondays 9-1 pm, 1-5 pm;
Tuesdays 5- 9 pm, Wednesdays 1-5 pm, 5-9 pm, and Thursdays 9-1 pm, 1-5 pm, 5-9 pm.

If you can accommodate a schedule with more evening and weekend hours, please let us know. There is a possibility to fill in more hours as coverage is needed.

Pay rate is $20.43 an hour.