Operations Analyst, Insurance

** POSITION OVERVIEW
** The Operations Analyst supports the Optimization & Transformation team by conducting operational analyses, documenting processes, gathering requirements, and assisting with improvement initiatives across SPG’s portfolio companies. Working closely with Senior Operations Consultants and cross-functional teams, this role analyzes business processes, identifies inefficiencies, and supports the implementation of optimization projects.

This role provides broad exposure to operations across Underwriting, Sales, Claims, and business operations—offering a comprehensive understanding of end-to-end insurance workflows. You’ll gain hands-on experience with process mapping, data analysis, project coordination, and stakeholder engagement while contributing to meaningful transformation initiatives.
** KEY RESPONSIBILITIES
**** Process Documentation & Analysis
*** Document current-state business processes through interviews, observation, and data collection
* Create detailed process maps, workflow diagrams, and documentation using Visio and standard tools
* Analyze process flows to identify bottlenecks, redundancies, and improvement opportunities
* Maintain process documentation libraries with proper version control
* Support value stream mapping sessions and create visual process models
* Gather and document business requirements from operational stakeholders
** Data Collection & Analysis
*** Collect and analyze operational data to support process assessments and improvement initiatives
* Develop metrics and tracking mechanisms to measure process performance
* Create reports, dashboards, and presentations to communicate findings and trends
* Conduct process cost analysis and capacity assessments under guidance of senior team members
* Analyze process cycle times, volumes, and resource utilization
* Support gap analyses by comparing current capabilities against target-state requirements
** Project Support & Coordination
*** Assist Senior Operations Consultants with transformation project planning and execution
* Coordinate project activities including scheduling, action item tracking, and documentation
* Support User Acceptance Testing (UAT) for technology implementations
* Maintain project plans, timelines, and status reports
* Track project risks, issues, and dependencies
* Prepare materials for stakeholder meetings and presentations
** Stakeholder Engagement & Change Management
*** Conduct interviews with operations staff to understand current processes and pain points
* Facilitate working sessions to gather requirements and validate process documentation
* Build relationships with operational teams to support ongoing improvement efforts
* Communicate findings and recommendations to stakeholders at appropriate levels
* Support change management activities by creating training materials and job aids
** Continuous Improvement & Collaboration
*** Assist with continuous improvement initiatives and rapid improvement events
* Research best practices and industry benchmarks for operational processes
* Support identification and prioritization of automation opportunities
* Contribute to the development of standard operating procedures and process guides
* Collaborate with Finance, Technology, and Operations Delivery teams to support cross-functional initiatives
** QUALIFICATIONS
* *** Required**
* *
* Education:

** Bachelor’s degree in business administration, Operations Management, or a related field—or an equivalent combination of education and relevant work experience
* *
* Experience:

** 1–3 years in insurance operations, business analysis, process improvement, or a related analytical role. Wholesale, MGA, or carrier environment strongly preferred
* ** Analytical

Skills:

** Strong analytical and problem-solving abilities with keen attention to detail
* ** Communication:
** Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
* ** Technical Aptitude:
** Comfort learning and adopting new technologies and systems
** Technical Skills
*** Proficiency in Microsoft Excel (pivot tables, formulas, data analysis), Visio (process mapping), PowerPoint, and Word
* Basic understanding of process…