Processor Relations Manager

Processor Relations Manager

As a Processor Relations Manager, you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries, strategic initiatives, and ongoing relationship management. You will work closely with clients, internal business partners, sales teams, and external vendors to deliver white‑glove service, resolve complex issues, and help clients maximize the value of Fiserv solutions.

• Serve as the primary service contact for assigned national and large clients, managing day‑to‑day operational inquiries, service requests, and escalations.
• Lead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements.
• Conduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities.
• Maintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools.
• Partner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services.
• Monitor service metrics and client satisfaction results, elevate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency.
• Support incident response activities, including on‑call service needs outside standard business hours as required.
• Responsibilities listed are not intended to be all‑inclusive and may be modified as necessary.

• 6+ years of experience in account management, service management, client operations, financial operations, or a related client‑facing role supporting complex business relationships.
• 6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations.
• 6+ years of experience working with cross‑functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives.
• Experience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation.
• Ability to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization.
• Bachelor’s Degree or higher in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience.

• Experience supporting clients in credit, debit, issuing, installment lending, automated teller machine (ATM), or financial institution environments.
• Familiarity with debit and credit processing platforms, STAR, ATM servicing, or related payment products.
• Experience creating or maintaining knowledge content that supports artificial intelligence (AI) learning or self‑service capabilities.
• Experience training clients or internal associates on products, processes, or operational procedures.

• This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help with overall onboarding and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

This role requires regular travel (10 - 25%).

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well‑being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance…