Senior Director, Product Management - Disputes

Senior Director, Product Management – Disputes

As a Senior Director, Product Management for the Disputes product line, you will provide strategic direction and leadership for debit and credit card and non‑card dispute solutions. You will contribute to product vision, cultivate and execute product strategy, provide ongoing analysis for product growth, monitor product compliance, create business plans and deliver sales support to drive profitability and client success.

• Manage all aspects of the disputes product suite across platforms and business units, driving a unified strategy that meets clients’ segmented needs.
• Drive end‑to‑end product lifecycle management, from ideation to launch, ensuring products are delivered on time, within budget and with superior quality.
• Engage with internal and external stakeholders, including clients and operations, to gather feedback, understand pain points and prioritize product enhancements.
• Stay abreast of industry regulations, card network rules and compliance requirements related to disputes and chargebacks – noting differences for debit card, credit card and non‑card disputes.
• Monitor key performance indicators to deliver product enhancements, defects and improvements (e.g., tickets/inquiries, issues/MAPs, implementation metrics, LTR, etc.).
• Collaborate with internal teams to develop go‑to‑market strategies, positioning and sales enablement materials for the disputes and chargebacks product suite.

• Bachelor’s degree in business, marketing, engineering or a related field; MBA preferred.
• Digital native with strong comfort with design thinking, UX, data‑driven product development, Agile, APIs.
• Exceptional ability to think strategically and analytically coupled with strong verbal and written communication skills.
• Strong commercialization skills – specialty in aligning cross‑functionally to common goals.
• Master collaborator with the ability to negotiate, influence others and maintain effective business relationships.
• Travel required:
  
  10%.

• Experience in disputes, especially from the credit card and/or non‑card disputes business.
• P&L management or prior experience managing revenue and expense for assigned products.
• Previous experience in the payments or financial services industries.

$ – $ (New Jersey and New York). Pay ranges may differ in other states.

Eligible for an annual incentive opportunity which may include cash bonus and equity awards at the company’s discretion.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

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