Operations Consultant, Insurance

Operations Specialist

We are seeking an innovative Operations Specialist to join our Optimization and Transformation team. This role is instrumental in driving operational excellence across our organization by partnering with Operations, Underwriting, Sales, and Claims teams to discover, analyze, and transform business processes.

As a Operations Specialist, you will conduct comprehensive discovery sessions to understand end-to-end operations and design future-state operating models that position the organization for success. Your work directly supports strategic initiatives including platform migrations, digital transformation, automation implementations, and operating model redesign. This may include consolidating multiple groups into unified operations with standardized workflows that enable seamless technology adoption and scalable growth.

Beyond project-based transformation work, you will serve as an ongoing business process partner to field teams, providing continuous support for process innovation, optimization, and problem-solving. You will be a trusted advisor who helps operational teams navigate challenges, adopt best practices, and drive continuous improvement in their daily work.

You will serve as a critical liaison between business operations and key cross-functional partners including Operational Delivery and Implementation teams, Finance, and Technology, facilitating business reviews, gap assessments, and capability evaluations that inform strategic investment and transformation decisions.

Success in this role requires deep knowledge of Insurance operations enterprise processes, exceptional stakeholder engagement skills, and a proven ability to identify bottlenecks, design innovative operating models, champion strategic recommendations, and sustain operational excellence through ongoing partnership.