Director of Commercial Operations & Analytics
Listed on 2026-07-03
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Business
CRM System, Data Analyst, Business Systems/ Tech Analyst
We are currently conducting a search on behalf of our client for a Director of Commercial Operations & Analytics. This position is designed as a temp-to-hire role, with the expectation of transitioning to a direct hire with the client organization after approximately 6 months, based on performance and business needs.
The Director, Commercial Operations & Analytics will be responsible for building and leading a scalable commercial operations and analytics function to support the successful commercialization of a primary-care portfolio. This highly visible leadership role will serve as the strategic architect of sales force effectiveness, forecasting, incentive compensation, CRM optimization, and performance analytics.
This individual will partner cross-functionally with Sales, Marketing, Finance, and Executive Leadership to drive data-driven decision-making, enhance field productivity, and maximize return on commercial investment. The ideal candidate thrives in a fast-paced, growth-stage environment and brings strong analytical, leadership, and communication skills.
This is an exciting opportunity to join a growing biotechnology organization and play a key role in shaping commercial strategy and execution.
What’s in it for you?- Comprehensive Medical, Dental & Vision Insurance
- Basic and Voluntary Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Employee Assistance Programs
- Pet Insurance
- Retirement Savings 401(k) with company match and annual discretionary stock options
- Generous Paid Time Off, Sick Time, and Paid Holidays
- Career Development and Training
- Lead territory alignment and deployment strategy to optimize field effectiveness and resource allocation
- Develop prescriber segmentation and targeting frameworks in a primary-care environment
- Drive Sales Force Effectiveness (SFE), including call planning, reach and frequency optimization, and productivity measurement
- Design, implement, and manage sales incentive compensation plans, ensuring accuracy, compliance, and alignment to business goals
- Develop and maintain demand-based and patient-based forecasts, incorporating competitive dynamics and promotional assumptions
- Conduct scenario planning and sensitivity analyses to support executive decision‑making
- Lead marketing mix and promotional response analytics to evaluate ROI across channels, including field, digital, speaker programs, and sampling
- Own CRM strategy (e.g., Veeva), including governance, adoption, reporting enhancements, and ongoing optimization
- Oversee vendor relationships across CRM, data, analytics, and reporting platforms
- Lead the integration of multiple data sources (prescription, claims, CRM, financial) to support advanced analytics and reporting
- Develop dashboards and reporting tools to deliver actionable insights to leadership and field teams
- Establish KPIs and lead regular business performance reviews and reporting cadence
- Provide oversight of commercial operations programs, including speaker programs, sampling, and promotional materials management
- Ensure compliant, efficient, and scalable execution of commercial operational processes
- Provide strategic oversight and governance of speaker programs, materials management and sample distribution
- Bachelor’s Degree (BA/BS) required
- MBA or advanced degree preferred
- 10+ years of experience in pharmaceutical or biotech commercial operations, analytics, or sales force effectiveness
- Experience supporting primary-care products or high-volume prescriber models strongly preferred
- 5+ years of leadership experience managing teams or cross-functional initiatives
- Strong expertise in Sales Force Effectiveness, territory design, and field deployment strategy
- Experience with forecasting methodologies (TRx/NBRx, demand-based, patient-based)
- Experience in marketing mix and promotional analytics
- Incentive compensation design and governance experience
- CRM experience (Veeva preferred)
- Experience managing third-party data vendors (e.g., Symphony)
- Advanced Excel skills and experience with BI tools (Tableau or similar)
- Strong communication, data…
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