Senior Director, Consultant Relations

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Job Title

Senior Director, Consultant Relations

About your role:

As a Senior Director, Consultant Relations, you will lead the strategy and execution of consultant relations across priority third-party consulting firms that influence financial institution buying decisions. You will work closely with Sales, Relationship Management, Product, Marketing/Communications, Proposal Management, and Legal to strengthen consultant engagement, improve inclusion in consultant-led evaluations, and translate market feedback into actions that support growth and client outcomes.

What you'll do:

* Lead the enterprise consultant relations strategy and annual engagement plan across priority consulting firms and practice areas.

* Build and maintain relationships with consultants, principals, and practice leaders to increase awareness of Fiserv capabilities, strategy, differentiators, and roadmap.

* Partner with Sales, Relationship Management, and Proposal Management to support consultant-influenced pursuits by aligning messaging, coordinating engagement, and improving inclusion in consultant-led request for proposal activities.

* Deliver ongoing consultant communications and education through webinars, newsletters, roadshows, and targeted updates that support strategic priorities.

* Establish governance for consultant engagements, including operating rhythms, escalation paths, and best practices for working with consultants.

* Ensure non-disclosure agreement processes are followed before confidential information is shared by partnering with Legal, Contracts, and internal stakeholders to manage requests and compliance.

* Capture and synthesize consultant feedback on buyer trends, competitive dynamics, and market perceptions, then convert those insights into executive briefings and actionable recommendations.

* Develop reporting on engagement metrics, pipeline influence, win and loss trends, and sentiment themes to measure program impact and inform prioritization.

* Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

* 10+ years of experience in relationship management, sales enablement, marketing, communications, partner management, consulting, or a related function within fintech, banking, payments, enterprise technology, or a similar domain.

* 8+ years of experience engaging consulting firms, advisory organizations, implementation partners, or other external influencers that shape client buying decisions and vendor evaluations.

* 8+ years of experience leading cross-functional programs with measurable outcomes across sales, product, marketing, legal, and relationship management stakeholders.

* Experience using customer relationship management tools such as Salesforce, eCRM, or similar platforms, along with dashboards and reporting tools to track engagement, pipeline influence, and performance metrics.

* Demonstrated experience creating executive-ready briefings, messaging, and meeting materials, and facilitating stakeholder discussions that lead to documented decisions and next steps.

* Bachelor's degree or higher in Business, Marketing, Communications, Finance, or a related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

* Established network across financial services consulting firms, advisory boutiques, and implementation partners.

* Experience creating thought leadership programs such as webinars, forums, and roadshows.

* Experience managing sponsorship or membership investments tied to external partner or consultant engagement.

* Master's degree or higher in Business Administration or a related field or equivalent combination of education, related experience and/or military experience.

How you'll work:

* This role requires use of a computer and audio equipment.

Travel:
This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

* Fuel Your Life program to support your physical, financial, social, and emotional well-being.

* Paid holidays and generous time away policies.

* No-cost mental health support through Employee Assistance Programs.

* Living Proof program to…