Director of Client Safety

Position Summary

As the Director of Client Safety at Bierman Autism Centers, you will own the enterprise client safety operating system and report to the VP of Clinical Excellence. You will design, implement, and continuously improve policies, standards, escalation frameworks, training programs, audit processes, and measurement systems that ensure safety is consistently delivered across every Bierman center.

• Client protection standards
• Supervision expectations
• Safety policies and operating procedures
• Incident reporting and escalation protocols
• Investigation coordination
• Documentation standards
• Environmental safety and physical infrastructure expectations
• Cross‑functional safety workflows
• Escalation frameworks and decision trees

• Appropriate physical interaction and touching standards
• Bathroom and personal care procedures
• Elopement prevention and response protocols
• Transportation procedures
• Safety Care implementation
• Visibility expectations and camera monitoring standards
• Mandated reporting processes
• Environmental and facility safety expectations
• Client supervision during therapy and transitions
• Emergency response procedures

• Obtain and maintain Safety Care trainer certification
• Lead enterprise‑wide safety audits
• Conduct protocol adherence reviews
• Perform operational spot checks
• Review documentation quality
• Monitor compliance trends
• Identify recurring safety risks
• Coordinate corrective action planning
• Support center leaders with implementation coaching

• Develop enterprise safety scorecards
• Early warning indicators
• Safety dashboards
• Trend analysis
• Recurring issue tracking
• Risk reporting
• Investigation summaries
• Organization‑wide improvement initiatives

• New hire safety onboarding
• Recurring enterprise safety training
• Scenario‑based learning
• Leadership safety education
• Incident response training
• Investigation training
• Refresh courses as standards evolve

• Coordinate cross‑functional responses with Clinical leadership, Operations, Human Resources, Facilities, and Compliance
• Partner with Executive Leadership as needed

• Coordinating investigations
• Supporting incident reviews
• Ensuring consistent documentation
• Facilitating escalation processes
• Identifying root causes
• Recommending system improvements
• Tracking follow‑up actions through resolution

• Build an enterprise safety system that scales with growth
• Improve consistency across every Bierman center
• Strengthen leadership confidence around safety expectations
• Reduce recurring incidents through proactive systems
• Equip leaders with practical tools to respond effectively
• Increase visibility into organizational safety performance through meaningful metrics
• Foster a culture where safety is embedded into everyday decision‑making

• 5–10+ years of leadership experience in healthcare, pediatric services, behavioral health, ABA, quality management, risk management, patient safety, or related operational environments
• Experience designing and implementing enterprise‑wide policies, standards, operational systems, or risk management programs
• Experience leading incident management, investigations, root‑cause analyses, or corrective action planning
• Strong knowledge of child safety, risk management, regulatory expectations, and operational best practices
• Demonstrated success building scalable systems across multi‑site organizations
• Strong analytical skills with experience using data to identify trends, monitor performance, and drive improvement
• Excellent communication and facilitation skills with the ability to influence leaders across departments
• A systems‑oriented mindset balanced with strong operational execution
• Sound judgment, professionalism, and composure when navigating complex or sensitive situations
• Passion for creating environments where children, families, and team members feel safe, supported, and protected

• Master’s degree in Healthcare Administration, Nursing, Public Health, Behavioral Health, Psychology, Social…