Allstate Insurance Customer Service Rep

Job Description

Espejo Agency, LLC has grown into a high-performing Allstate agency since opening its first location in 2016. We operate in a collaborative environment focused on results and continuous improvement. Our team of approximately 15 professionals works across sales and service functions, creating a dynamic environment where individuals gain real-world experience and develop a deep understanding of the insurance business. We emphasize proactive communication, hands-on learning, and performance recognition, giving team members the opportunity to grow their skills and increase their earning potential.

Employees value the team-oriented culture, supportive and accessible leadership, and the ability to gain meaningful experience in their careers.

We’re seeking an Insurance Customer Service Representative who is service-driven and detail-oriented. This role is centered on delivering an exceptional customer experience while identifying opportunities to add value through coverage solutions. You will support both new and existing clients by handling policy changes, billing questions, and coverage reviews. This is a Monday through Friday role with no evenings or weekends, offering a structured environment with strong mentorship and development opportunities.

• First-year earnings of $40,000 to $60,000
• Paid time off and paid sick leave
• Retirement plan and 401k
• Professional workspace and equipment provided

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Bonus Opportunities
• Work-Life Balance
• 401k Plan
• Professional Development
• Mentorship
• Professional Work Environment
• Paid Sick Leave
• Personal Workspace

• Provide exceptional service to new and existing clients
• Process policy changes and handle billing inquiries
• Conduct customer policy reviews
• Identify cross-sell and upsell opportunities
• Handle inbound and outbound calls professionally
• Welcome and assist customers in the office

• Property and Casualty insurance license required
• Bilingual Spanish is a plus
• Strong communication and interpersonal skills
• Problem-solving ability and attention to detail
• Sense of urgency and accountability
• Team-oriented with relationship-building skills
• Commitment to delivering outstanding customer service