Patient Service Representative - GI

VillageMD - 1 Diamond Hill Road - Responsibilities:
Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.;
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.;
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.;
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.;
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations and referrals.