Clinical Office Supervisor, MA

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

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Clinical Office Supervisor, CMA

Grade: 30

Department:
Varies

Supervisor/

Reports to:

Department Manager

Exempt or Non-Exempt (FLSA):
Exempt

Written/Revised Date:
January 2021

Supervisory Responsibility:
Yes

Position Summary:

The CMA Office Supervisor, under the supervision of the Department Manager is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

• Provides leadership and support in day-to-day operations within the clinical setting along with the Department Manager.
• Serves as a role model and consultant for staff.
• Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff.
• Demonstrates flexibility with various work schedules.
• In collaboration with the Department Manager, ensures policies and procedures are properly communicated and adhered to.
• Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Physician and staff monthly schedules.
• Manages staff PTO requests.
• Identifies staffing needs in advance, assists in utilizing resources effectively.
• Monitors and controls overtime use.
• Coordinates and assists with training, monitoring, and evaluation of staff.
• Plans and assists in the hiring and orientation of new office staff.
• In collaboration with Clinical Coordinator/ Department Manager, evaluates clinical staff according to SUMMIT policy and provides ongoing feedback.
• Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
• Works with Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the department level.
• Monitors all Quality dashboards.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• In collaboration with other teams, advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems.
• Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to;
  Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21-day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications.
• Works with the physician department chair to ensure efficient office operations.
• Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies.
• Communicates with physicians on regular basis to ensure seamless flow of communications.
• Functions as a resource for the department to manage patient issues and concerns; reports back to Providers and Department Manager.
• Maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education.
• Increases operational efficiency in departments through cross training of personnel.
• Supports any/all Career Ladder opportunities to bring staff to their highest potential.
• In collaboration with Department Manager implements customer service action plans.
• Holds monthly staff meetings; communicates pertinent SUMMIT…