Solutions Engagement Lead

The Solutions Engagement Lead at Atlas is accountable for operationalizing, scaling, and continuously improving delivery across managed services and strategic engagements. This role is a cornerstone of Atlas’ Delivery Scaling pillar and ensures that what we sell is executed predictably, consistently, and  will lead one or more client-facing managed services while also supporting internal execution management, delivery standards, and a reporting and automation factory across the Strategic Solutions portfolio.

This role goes beyond managing work streams. You are building systems, aligning people, process, tools, and data to reduce execution friction and enable growth. You will partner closely with Strategic Solutions leadership, client partners, and delivery teams to protect quality, implement automations, and enable scalable delivery models.

• Lead and operate one or more client-facing managed services, ensuring predictable delivery, SLA performance, and client satisfaction
• Support Managed Services maturity and standardization across our pharma clients.
• Design and improve intake, demand management, staffing, and steady-state operating models thorough standardized playbooks
• Drive process improvements, drive automation opportunities, and AI augmented efficiency.
• Drive consistency across services while allowing for client-specific nuance

• Support internal execution management once deals are signed
• Ensure clarity on scope, milestones, roles, governance, and success metrics
• Track execution readiness, risks, dependencies, and delivery health
• Reduce rework and delivery friction

• Develop and maintain Power BI dashboards for managed services and delivery performance
• Standardize operational, financial, and executive-level reporting
• Use Power Automate to automate workflows such as intake routing, approvals, reporting refreshes, and cross-system notifications
• Leverage automation and AI-enabled tools (e.g., Power Automate, Copilot, RPA, GenAI) to streamline delivery operations, generate insights, reduce manual effort, and improve service efficiency and quality at scale

• Facilitate Managed Services Team (employees/consultant) engagement, onboarding, and steady-state enablement
• Support surveys, feedback loops, and continuous improvement mechanisms
• Partner with delivery leaders on utilization trends, performance insights, and skill gaps
• Reinforce delivery standards and expectations across teams

• Own SLAs, KPIs, escalation management, and service governance and reporting.
• Drive documentation, process standardization, and repeatable delivery models
• Apply analytics, automation, and AI thoughtfully to improve reliability, transparency, and outcomes

• 4 - 6 years of experience in consulting, managed services, or operational leadership roles, preferably in life sciences or regulated industries
• Proven experience leading long-running managed services or steady-state delivery programs
• Demonstrated ownership of service performance, including SLAs, KPIs, financials, and client satisfaction
• Experience leading blended onshore/offshore teams
• Background in client-facing environments requiring reliability, transparency, and consistency

• Managed services operations and delivery leadership
• Internal SOW execution support and delivery governance
• Demand planning, intake management, and capacity modeling
• SLA and KPI design, tracking, and governance
• Power BI dashboard creation and reporting standardization
• Power Automate workflow automation (intake, approvals, reporting, notifications)
• Familiarity with automation and AI tools (e.g., Copilot, RPA, GenAI) applied to operations
• Team engagement, utilization awareness, conflict resolution, and enablement
• Financial forecasting, run-rate tracking, and margin awareness
• Risk, issue, and escalation management
• Process documentation, standardization, and continuous improvement mindset

• Experience supporting Pharma Commercial, R&D, Clinical, Regulatory, or Market Access functions
• Exposure to Centers of…