AI Product Manager

This job is with Fiserv, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference  Title
AI Product Manager About your role:  We are seeking an AI Product Manager to lead the integration of AI capabilities into our products while also transforming how we build products using AI-powered tools. This dual-focus role involves identifying opportunities to embed AI features that delight customers, while simultaneously leveraging AI tools for rapid prototyping, product documentation, user research synthesis, and accelerated product development.

You will be a bridge between cutting-edge AI capabilities and practical product outcomes.
What you'll do:
AI in Products:
Identify and prioritize opportunities to integrate AI capabilities into customer-facing products that drive business value
Define product requirements for AI-powered features, balancing user experience, technical feasibility, and compliance requirements
Partner with engineering to evaluate and select AI/LLM providers and approaches for product features
Design human-in-the-loop experiences and appropriate guardrails for AI-powered product features
Measure and iterate on AI feature performance, balancing accuracy, latency, cost, and user satisfaction
AI for Product Development:
Use AI tools for rapid prototyping-quickly generating mockups, proof-of-concepts, and interactive demos to validate ideas
Leverage AI to synthesize user research, analyze customer feedback at scale, and identify patterns in usage data
Create high-quality product documentation, PRDs, and specifications using AI-assisted writing tools
Accelerate competitive analysis and market research using AI to process large volumes of information
Champion AI-powered product development practices across the product organization
Experience you'll need to have:
8+ years of product management experience, preferably in fintech or financial services
Demonstrated experience shipping AI-powered product features or products
Hands-on experience using AI tools for product work (prototyping, documentation, research synthesis)
Strong technical acumen with ability to understand LLM capabilities, limitations, and tradeoffs

Experience with data-driven product development and experimentation frameworks
Excellent communication skills with ability to translate between technical and business stakeholders
Understanding of responsible AI principles and ability to navigate ethical considerations
Proven track record of driving large-scale adoption of new tools or practices
Experience that would be great to have:
Technical background (engineering or data science experience)

Experience with no-code/low-code AI tools and prototyping platforms
Familiarity with fintech compliance requirements (especially for AI in regulated contexts)

Experience with prompt engineering or fine-tuning language models
Background in user research or design thinking methodologies
Important information about this role:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
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