Technology Risk and Control Lead

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

You will serve as an embedded technology risk partner within Merchant Solutions, providing risk-based guidance across technology, cybersecurity, and control execution. You will work closely with business and IT leaders, the Information Security Office, Cyber Risk Manager, and Tech Audit to strengthen control effectiveness, support regulatory and audit objectives, and help protect systems, data, and client trust.

• Develop and promote a security-first approach across the business unit by integrating technology and cybersecurity controls into planning, delivery, and operations.
• Maintain a detailed understanding of business processes, technologies, system architecture, data flows, third-party integrations, and customer touchpoints to inform risk prioritization and control design.
• Serve as a primary adviser to technology and business stakeholders on technology risk, cybersecurity risk, control effectiveness, and issue escalation.
• Partner with Legal, Compliance, Technology Risk, and Cybersecurity teams to implement and maintain policies, standards, and controls aligned to regulatory and audit requirements.
• Coordinate incident response, investigations, root cause analysis, corrective actions, and post-incident remediation with crisis management and security incident response partners.
• Identify control gaps and non-compliance issues through risk assessments, control reviews, and testing activities, then track remediation plans and report progress to stakeholders.
• Develop and maintain a technical risk roadmap in partnership with Technology Risk, Cybersecurity Engineering, and Operations, including oversight of service level agreements, resiliency processes, backup controls, and problem management.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 8+ years of experience in information security, technology risk, or IT controls, including use of frameworks such as National Institute of Standards and Technology Cybersecurity Framework (NIST CSF), ISO 27001, and COBIT, and mapping controls to regulatory standards such as Federal Financial Institutions Examination Council (FFIEC), Gramm-Leach-Bliley Act (GLBA), and Payment Card Industry Data Security Standard (PCI DSS).
• 8+ years of experience with governance, risk, and compliance (GRC), risk assessment, control testing, issue remediation, and vulnerability management tools and processes.
• 8+ years of experience with identity and access management, privileged access management, and access governance practices using tools such as SailPoint, Ping Identity, or equivalent platforms.
• 8+ years of experience with IT service management and collaboration tools such as Service Now, Jira, Confluence, or equivalent platforms supporting service level agreements, change management, backup, and resiliency processes.
• 8+ years of experience presenting risk findings, remediation status, and control priorities to business, technology, audit, and executive stakeholders.
• Bachelor's degree or higher in information security, cybersecurity, information systems, computer science, business, or a related field, or equivalent combination of education, related experience and/or military experience.

• Experience working in payments, financial technology, or large-scale merchants or acquiring environments.
• Experience coordinating with external auditors and regulators on technology and cybersecurity examinations.
• Familiarity with Lean Process Automation or Six Sigma principles applied to control remediation and process improvement.
• CISSP, CISM,…