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Mainframe Production Support
Job in
Berkeley Heights, Union County, New Jersey, 07922, USA
Listed on 2026-05-26
Listing for:
Intellectt Inc
Full Time
position Listed on 2026-05-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
We are seeking a skilled Mainframe Production Support Engineer to support critical enterprise applications in a 24/7 production environment. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring system stability and SLA compliance.
Key Responsibilities- Monitor daily batch jobs and online systems using tools like Control-M and SDSF
- Troubleshoot and resolve production issues, abends, and job failures in a timely manner
- Perform root cause analysis and implement permanent fixes for recurring issues
- Provide L2/L3 support for mainframe applications
- Work closely with development, QA, and infrastructure teams for issue resolution
- Handle incident, problem, and change management through tools like Service Now or JIRA
- Support deployment activities and validate post-production releases
- Maintain documentation, runbooks, and standard operating procedures
- Participate in on-call rotation and provide off-hours support when required
- Strong experience in COBOL, JCL, VSAM, DB2
- Hands‑on experience with TSO/ISPF, SDSF
- Knowledge of job scheduling tools like Control‑M / CA‑7
- Experience in handling production support (L2/L3)
- Strong debugging and problem‑solving skills
- Familiarity with incident management tools (Service Now, JIRA)
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