Client Technology Advocate; CTA - Director

Position: Client Technology Advocate (CTA) - Director
hybrid on-site

perm/FTE or contract to hire

Technology Leadership & Client Strategy

Hybrid 15+ Years Experience Required

Locations

Berkeley Heights, NJ Alpharetta, GA Additional Client Locations (as needed)

Areas of Responsibility

Serve as single point of accountability to a critical Client, the Business, and the FTS organization for technology service provisioning.

Assemble cross-disciplined technology teams to solve client-specific issues.

Combine technical and commercial acumen to enable business profitability across the technology solution portfolio.

Evolve the provision and availability of technology platforms, incorporating an increasing portfolio of Cloud tenants.

Optimize technology utilization across internal and external stakeholders in line with functional, security, and financial goals.

Drive efficient outcomes by leveraging initiative management, new product adoption, automation, and lifecycle management.

Bring together product development, clients, and infrastructure providers with expert knowledge of production architecture.

Partner directly with CIOs and Business Leads to define and execute critical business objectives.

Own and advocate for the technology change roadmap within the supported client scope.

Minimum Requirements

Bachelor's or Master's degree, or equivalent work experience.

15+ years of related technical and business experience, preferably within Financial Services and Payments Technology.

Proven ability to build and maintain an organization with authoritative knowledge of IT functions across multiple enterprise systems.

Strong knowledge of emerging technology and its application in global, high-volume processing environments.

Ability to thrive in highly ambiguous and turbulent environments.

Expert understanding of the ITIL framework, business operations, policies, and practices within the supported industry.

Demonstrated strategic thinking and thought leadership with the ability to influence decision-makers and build consensus on difficult issues.

Exemplary written and oral communication skills with a highly collaborative approach across global, matrixed organizations.

Key Competencies

Technology Strategy Client Relationship Management Cloud Architecture Financial Services Payments Technology ITIL Framework Enterprise Systems Stakeholder Management Lifecycle Management Executive Communication Agile / Dev Ops P&L Accountability Global Team Leadership Automation

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