IT Operations Technician

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

IT Operations Technician

About your role:

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

What you will do:

* Monitor IBM I-Series and Z-Series production environments and respond to system messages.

* Process batch cycles and execute batch restarts in accordance with established procedures.

* Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms.

* Provide information in a clear, concise, and quick manner to on-call support.

* Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.

* Work across several teams to restore service rapidly during service interruption.

* Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.

* Monitor and work with clients and 3rd party vendors to facilitate data transmissions.

Experience you'll need to have:

* 4+ years of experience monitoring in an enterprise DC environment.

* 1+ year(s) of experience with JCL and IBM Mainframe consoles.

* Experience with ITIL ticket systems, BMC Remedy, and/or Service Now.

* Experience in IT support-oriented environments with established SLAs.

* Associate's degree in computer science, IT, or a related field, or an equivalent. combination of education, work, and/or military experience.

Experience that would be great to have:

* Experience in job scheduling with CA-7 and Control-M.

* Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway.

How you'll work:

* This role can only be performed in the states listed.

* This role requires 12-hour shifts with rotating three-day and four-day work weeks.

* All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability

* In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$65,600.00 - $94,300.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name

* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual…