Cybersecurity Technology Operations Engineer

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Job Title

Cybersecurity Technology Operations Engineer

About your role:

The Cyber Security Technology Operations Engineer supports the stability, reliability, and security of enterprise cybersecurity platforms and services. This role focuses on Core Operations: running, monitoring, executing, and recovering production services through real-time monitoring, structured runbook execution, incident and request workflows, health checks, validation procedures, and clear documentation.

What you'll do:

* Daily Operational Support:
Support production cybersecurity platforms and services through incident response, request fulfillment, change execution, health checks, recovery actions, failover support, and standard operational tasks.

* Queue and Communication Management:
Triage emails, alerts, Service Now incidents, requests, Jira items, request queues, and operational communications to support timely ownership, action, and escalation.

* Monitoring and Observability:
Monitor systems, applications, platforms, services, and batch jobs for availability, performance, latency, traffic, errors, saturation, certificate validity, job completion, job failure, and other service health indicators.

* Runbook Execution and Service Validation:
Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, O/S patch validations, platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks.

* ITSM and Request Support:
Support incident, problem, change, request, request queue, service account, and escalation processes by documenting actions, outcomes, ownership, and follow-up commitments.

* Improve monitoring coverage, alert quality, service health visibility, synthetic monitoring, and operational metrics using SRE-aligned practices.

* Strengthen runbooks, SOPs, recovery procedures, disaster recovery guidance, and repeatable support processes.

* Identify recurring issues, monitoring gaps, failed recoveries, job failures, and process inefficiencies, then lead permanent fixes or automation improvements.

Experience you'll need to have:

* Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related field, or equivalent education, related experience, and/or military experience.

* 2+ years of experience in enterprise-level support, cybersecurity operations, system administration, SaaS platforms, cloud environments, infrastructure operations, platform monitoring, O/S patching, batch/job monitoring, or production support.

* Experience with ITSM tools and workflows, including incident, problem, change, request, request queue, escalation, and service validation management.

* Strong troubleshooting and analytical skills, including the ability to assess alerts, gather evidence, identify impact, execute standard recovery steps, validate completion, and escalate appropriately.

* Strong written and verbal communication skills, including the ability to document technical findings, risks, decisions, actions, outcomes, and follow-up items clearly.

Experience that would be great to have:

* Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation.

* Familiarity with tools such as Service Now, Jira, Moogsoft, Splunk, Dynatrace, Thousand Eyes, Cloud Watch, Grafana, Tanium, scheduler tools, or similar platforms.

* Working knowledge of Windows Server, Active Directory, DNS, Linux/Unix concepts, web services, cloud or hybrid infrastructure,…