Technical Business Analysis - Advisor

Position: Technical Business Analysis - Advisor I
Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Business Analysis - Advisor I

About your role:

We are seeking a Jira Admin/Engineer to join our team  this role, you will be responsible for configuring, scaling, maintaining, and optimizing Atlassian Jira, Confluence, and the broader Atlassian ecosystem to support enterprise project management, agile delivery, workflow automation, and collaboration across multiple business and technology teams.

What you'll do

* Administer, configure, and support Jira and Confluence Data Center environments, including projects, workflows, permissions, screens, fields, dashboards, reports, and integrations.

* Partner with business and technology stakeholders to gather requirements, design scalable solutions, and implement process improvements across the Atlassian platform.

* Own, troubleshoot, and resolve complex technical issues using effective collaboration, troubleshooting best practices, and transparent communication with stakeholders.

* Perform error diagnosis, debugging, validation, root cause analysis, and code reviews when required to identify and resolve platform-related issues.

* Replicate issues and validate product-related defects while coordinating with internal and external support teams as needed.

* Monitor platform performance, capacity, and system health to ensure reliability, availability, and an optimal user experience.

* Support Jira and Confluence upgrades, migrations, integrations, and ongoing maintenance activities.

* Develop and maintain automation solutions, self-service capabilities, knowledge articles, and operational documentation to improve efficiency and user experience.

* Drive technical collaboration and engagement with internal teams, vendors, and strategic partners. Mentor junior engineers and share technical knowledge to strengthen team capabilities and troubleshooting expertise.

* Participate in continuous improvement initiatives focused on operational excellence, platform governance, and service quality.

Experience you'll need to have

* 5+ years of experience in Technical Support, Software Services, Systems Administration, or a related technical role supporting large end-user communities.

* 2-3 years of hands-on experience administering Jira and Confluence Data Center environments, preferably hosted on AWS.

* Strong understanding of Jira workflows, permissions, schemes, automation, reporting, and system administration best practices.

* Current Fiserv systems experience.

* Proven experience migrating Jira and/or Confluence environments from legacy instances and supporting platform upgrades.

* Experience diagnosing and resolving complex technical issues in enterprise environments.

* Demonstrated ability to de-escalate challenging situations and communicate effectively with stakeholders, including executive leadership.

* Proven ability to manage multiple priorities simultaneously while maintaining high levels of service and responsiveness. Experience mentoring support engineers and helping develop technical troubleshooting skills.

Experience that would be great to have

* Financial services industry experience.

* Experience with Splunk, Dynatrace, Clarity, and related monitoring or project management platforms.

* Experience with scripting, automation, API integrations, or Atlassian marketplace applications.

How you'll work

This role is on-site Monday through Friday.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.

Salary Range

$ - $

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name

* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin,…