Account Manager Associate

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible.

Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

Are you a dependable, ambitious professional who takes pride in delivering exceptional work? If you are looking for an opportunity to grow with a dynamic and collaborative organization, we’d love to hear from you! As an Account Consultant at Savoy, you will play a key role in supporting our Ancillary Benefits team by ensuring high-quality service and operational excellence. The successful candidate will demonstrate strong organizational and communication skills, the ability to prioritize competing demands, and a commitment to providing outstanding support to clients, carriers, brokers, and internal team members.

• Partner with Account Managers and Account Executives to help support and manage an assigned book of business, contributing to new business, renewals, and ongoing service in a collaborative, client-focused environment.
• Coordinate Ancillary RFP opportunities from receipt through completion, ensuring materials are prepared, marketed to carrier partners, tracked, and returned to broker partners within established timelines.
• Serve as a key point of contact between carriers, Sales Teams, and broker partners, providing clear communication and consultative support throughout the proposal, underwriting, and new business processes.
• Manage and track proposal activity, carrier submissions, and marketing efforts, providing timely status updates and follow-up to drive efficient and accurate outcomes.
• Organize and prepare marketing results, renewal materials, and supporting documentation; assist Account Executives with broker deliverables and presentations as needed.
• Review, prepare, and submit new business and policy change documentation, ensuring accuracy, completeness, and timely processing through approval.
• Partner with Account Managers to process group changes, including terminations, and resolve routine service needs such as billing, claims, and eligibility updates.
• Provide renewal and open enrollment support by preparing plan summaries, rate grids, benefit materials, and value-added deliverables for broker partners.
• Maintain a working knowledge of ancillary products, carrier offerings, and underwriting requirements to effectively support internal teams and broker partners.
• Ensure accurate and up-to-date documentation within internal systems and adhere to service level expectations (SLAs), escalating risks or delays as appropriate.
• Build and maintain strong relationships with broker partners and carrier contacts, delivering a high level of service and responsiveness.
• Participate in team meetings, client interactions, training, and cross-functional initiatives to support team performance and professional development.
• Perform other duties and special projects as assigned.

• Bachelor’s degree; no experience required. Strong interpersonal and communication skills with a consistently positive, professional attitude.
• Demonstrated problem‑solving ability with strong attention to detail and excellent organizational skills.
• Proven ability to…