General Manager

Overview

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.

This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork
• It’s always bring your dog to work day
• Benefits:
  Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

• Team Management:
  Creates staffing schedule and monitors daily schedules;
  Maintains optimum staffing and development with all employees;
  Leads by example by coaching all on contributing to a positive team-oriented culture;
  Delivers written performance reviews and give employees positive acknowledgement when due;
  Help coach the Assistant Manager on our Dogtopia-isms;
  Onboard all employees and ensure each employee has the correct amount of training;
  Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards;
  Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
• Financial and Administrative:
  Manages groomers (if applicable) including quality control of work, safety, schedules and client records;
  Develops team in up-selling and using dog evaluations to grow revenue;
  Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for ways to maximize efficiency;
  Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
• Customer Service and Presentation:
  Maintains a neat and organized Front Desk team and area at all times;
  Sets the example for the team on the 3 Ss (smile, story and satisfaction) and holds the team accountable to internal and external customer service standards;
  Keeps the team members engaged in their duties;
  Strive for high customer review ratings.

Required experience in management and operations with a background in leading teams, delivering top customer service, and creating a positive environment for both staff and customers. This role includes leading a multi-location team and working closely with franchise owners.

As General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: